CRM Specialist

Ninjakitchen; Madrid; Presencial; EUR 38.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plans

Paid time off

Employee stock purchase options

Wellness programs

SharkNinja product discounts

Learning programs

Descripción de la vacante

SharkNinja in Madrid is seeking a CRM specialist to lead personalized communications across email and mobile, optimizing the customer lifecycle from prospecting to re-engagement. You will support the Spanish eCommerce team by building and scheduling campaigns, creating automated lifecycle flows, and delivering messages that drive engagement and repeat purchases.

Strong Spanish fluency and HTML/Liquid skills are required.

Formación

• 1+ years’ experience in a CRM role, focused on engagement and optimization.
• Fluency in Spanish.
• Strong organizational skills and ability to manage multiple projects.
• Excellent communication and collaboration across teams.
• Understanding of HTML and Liquid to personalize communications.
• Numerate and data-driven, with ability to draw insights from data.
• Experience with email marketing platforms; Listrak (ESP) preferred.

Responsabilidades

• Support the Spanish eCommerce team by building and scheduling CRM campaigns.
• Create automated lifecycle campaigns across markets (retargeting, cross-sell, reactivation).
• Deliver personalized communications reaching target audiences at the right time.
• Analyze audience insights to optimize CRM activities and growth.
• Collaborate with designers and writers to ensure engaging content.
• Report on CRM KPIs to senior stakeholders.
• Proofread and test creatives before deployment.

Conocimientos

CRM experience

Spanish fluency

Project management

Detail-oriented

HTML & Liquid

Cross-functional

Data analysis

Communication skills

Herramientas

Listrak

Descripción del empleo

About Us

SharkNinjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeople’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

AI at SharkNinja

At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

Due to our rapid expansion into new and emerging markets, we are on the lookout for our next CRM superstar.

In this role, you will support the team in creating best-in-class, innovative CRM marketing campaigns. You will own and produce compelling, engaging communications (email and mobile), andoptimizethe entire customer lifecycle — prospecting, nurturing, and re-engaging customers.

You’llbe self-motivated with a “can-do” attitude.

What You’ll Do:

• Support the Spanish eCommerce team, by building and scheduling CRM campaigns that drive user engagement, conversions, and repeat purchases.
• Build effective, automated lifecycle campaigns across markets, including retargeting, cross-selling, and reactivation initiatives.
• Deliver highly personalized and innovative communications that reach target audiences with the right message at the right time.
• Proactively explore data acquisition opportunities to support market growth and penetration.
• Work with designers/content writers to build, manage, and execute campaigns end-to-end, ensuring all communications have engaging, dynamic, and effective content, and that the customer experience is frictionless.
• Segment audiences to ensure the right messages are delivered at the right time to maximize performance.
• Analyse audience insights and identify opportunities to improve CRM activities and email list growth.
• Report on CRM KPIs and success metrics, providing data-driven insights and recommendations to senior stakeholders.
• Thoroughly proofread, test, and amend creatives where necessary.

What You’ll Bring:

• 1+ years’ experience in a CRM role, with an emphasis on engagement and optimization.
• Fluency in Spanish
• Naturally organized, able to manage several different projects at once.
• Task-oriented, comfortable working to tight deadlines, and able to prioritize.
• Fastidious about detail, with a good instinct for creative design.
• An understanding of HTML andLiquidto personalize communications.
• A strongcommunicator and collaborator, able to build effective cross-functional relationships.
• Interestedin digital, loyalty, and CRM, and aware of emerging trends.
• Highly numerate, comfortable working with data, interpreting it to draw conclusions, and unlocking insights tooptimizeperformance.
• Naturally calm under pressure.
• Empathetic and able to build relationships with a wide variety of stakeholders.
• Experience building emails using tools likeListrak(ESP) is preferred but not essential.

Personal qualitieswe’relooking for:

• Vocal within the team, with the ability to influence and accelerate progress.
• Thinksquickly on their feet.
• Able to tell a compelling story; speaks with passion, enthusiasm, and vitality.
• Raises the bar, seeks input, and looks for ways to make things better.
• Anticipates and diagnoses challenges.
• Tackles conflict head-on.

#LI-HYBRID

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. To gether, we won’t just launch products—we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

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• For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture [e-mail]