CRM & Lifecycle Growth Lead

Jordan martorell s.l.; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading e-commerce platform is seeking a CRM Manager to design and implement lifecycle strategies that drive customer engagement and revenue growth. The ideal candidate will have 3–5 years of CRM experience in digital businesses, exposure to B2C strategies, and be familiar with various CRM platforms. This role is crucial for optimizing customer journeys and integrating AI for enhanced user experiences. Join a dynamic team focused on innovation and proactive customer relationships.

Formación

• 3–5 years of experience in CRM or a similar role, ideally within e-commerce.
• Hands-on experience with CRM tools/platforms.
• Strong understanding of lifecycle marketing and customer segmentation.

Responsabilidades

• Design and execute lifecycle and monetization strategies.
• Manage end-to-end CRM projects ensuring timely delivery.
• Implement tailored CRM workflows and campaigns.

Conocimientos

CRM strategy development

Project management

Customer engagement

Data analysis

AI tools utilization

Herramientas

Bloomreach

Salesforce Marketing Cloud

Braze

Descripción del empleo

A leading e-commerce platform is seeking a CRM Manager to design and implement lifecycle strategies that drive customer engagement and revenue growth. The ideal candidate will have 3–5 years of CRM experience in digital businesses, exposure to B2C strategies, and be familiar with various CRM platforms. This role is crucial for optimizing customer journeys and integrating AI for enhanced user experiences. Join a dynamic team focused on innovation and proactive customer relationships.