Credit and Collection Specialist

EFI; Castellón de la Plana; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading software company based in Spain is seeking a Credit and Collection Specialist to join their remote team. The role involves managing customer accounts, resolving payment issues, and collaborating with third-party agencies. Ideal candidates should have a B.Com/BBM degree, 2+ years in collections, and be fluent in English and Spanish. This position offers a dynamic work environment and the chance to contribute to business success.

Formación

• 2+ years professional experience in a credit/collection environment.
• Ability to interface well with all levels (Sales, Customer Care, Finance/Accounting).
• Must possess excellent written and oral communication skills.

Responsabilidades

• Monitor, maintain and reconcile customer accounts.
• Advise customers of necessary actions and assist them with problem resolution.
• Identify problem accounts and recommend solutions.

Conocimientos

Bilingual (English and Spanish)

Communication skills

Problem-solving

Customer relationship management

Educación

Degree in B.Com/BBM

Herramientas

MS Office (Excel, Word, Outlook)

SAP

Salesforce.com

Descripción del empleo

All of us at EFI are relentlessly focused on just one thing: the growth and success of the print business. That’s why tens of millions of print professionals worldwide turn to EFI to fuel their success. Our 1,200+ worldwide team members prove our commitment to you every day by developing breakthrough technologies for the manufacturing of signage, packaging, textiles, ceramic tiles, and personalized documents, with a wide range of printers, inks, digital front ends, and a comprehensive business and production workflow suite that transforms and streamlines the entire production process, increasing your competitiveness and boosting productivity.

EFI is seeking a Credit and Collection Specialist to join our Business Unit based in Castellón/Valencia area, Spain. This is a remote position (in accordance with EFI’s home office policy) and will support the Americas region, requiring alignment with Americas time zones.

Job Description

The role of the Credit & Collections Administrative Representative includes business-to-business collections, customer account reconciliation and general administration of customer accounts.

• Monitor, maintain and reconcile customer accounts; confer with customers by email and phone to determine reasons for non-payment and to review the terms of sales and service contracts.
• Answer daily phone calls from the Accounts Receivable phone line, perform preliminary research/internal data requests, and triage the issues as appropriate.
• Advise customers of necessary actions and assist them with problem resolution and bringing account balances current.
• Communicate professionally with customers via phone, e‑mail, mail, and fax to minimize delinquency and help elevate problematic situations to a Credit & Collections Representative or Manager when necessary.
• Identify problem accounts and make recommendations to business leadership for optimum business solutions.
• Research and work with Sales, Sales Ops, Finance, Business Unit and customers to resolve unapplied payments, deductions, and disputes.
• Work directly with third‑party collections agencies that are assisting EFI in recovering past‑due balances (i.e. collect documentation and information as requested to assist them in their efforts).
• Consistently follow up with customers and follow established escalation paths to Sales, Service, and Business Unit management.
• Record information regarding financial status of customers and status of collection efforts.
• Actively support team projects, goals, or other activities that are assigned by management.

Job Requirements

• Degree in B.com/BBM required;
• 2+ years professional experience preferably in a credit/collection environment;
• Ability to interface well with all levels (especially Sales, Customer Care, Finance/Accounting);
• Must be persistent, professional, assertive, courteous and understanding in dealing with both internal and external customers;
• Must possess excellent written and oral communication skills in English and Spanish.
• Must be able to work independently and as part of a collections team;
• Ability to prioritize multiple tasks in a busy work environment;
• Proficiency with MS Office (particularly Excel, Word and Outlook);
• SAP experience preferred;
• Experience with Salesforce.com a plus