Corporate Front Office Director

Sani/Ikos Group; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A luxury hospitality firm in Spain seeks a Front Office Director with 8+ years of leadership experience in upscale environments. Responsibilities include developing standards for operational excellence, monitoring service compliance, and ensuring top guest experiences across multiple properties. The role offers competitive pay, private health insurance, and opportunities for professional growth. Proficiency in management systems and fluency in English are essential.

Servicios

Competitive remuneration package

Private health insurance

Professional development opportunities

Formación

• Minimum of 8 years in Front Office or Rooms Division leadership in luxury hospitality.
• Experience managing multi-property operations is a strong advantage.
• Fluency in English; additional languages are a plus.

Responsabilidades

• Develop brand-wide front office standards and SOPs.
• Monitor compliance with corporate guidelines and standards.
• Analyze key performance indicators for operational excellence.
• Ensure guest journey excellence across all resorts.
• Design and facilitate training programs and workshops.

Conocimientos

Front Office leadership

Operational excellence

Guest satisfaction

Training program facilitation

Educación

Bachelor’s degree in hospitality management

Herramientas

PMS and CRM systems

MS Office

Reporting tools

Descripción del empleo

Who do you want to become?

Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”? At the Sani / Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach Resort. Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition, or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.

Your main purpose

• Develop and implement brand-wide front office standards, SOPs, and service protocols across all resorts to ensure operational excellence and brand consistency.
• Monitor property compliance with corporate guidelines and service standards, conducting regular audits and operational reviews to identify improvement opportunities.
• Analyze and report on key performance indicators such as occupancy, ADR, RevPAR impact, labor productivity, and guest satisfaction, providing actionable insights to senior leadership.
• Ensure guest journey excellence from arrival to departure across all resorts by benchmarking and embedding best practices in luxury guest services.
• Design and facilitate training programs, workshops, and cross-property knowledge sharing sessions to enhance front office capabilities and leadership development.
• Monitor and optimize front office labor costs, staffing efficiency, and financial contribution to maximize profitability across all properties.
• Lead or support corporate projects related to technology, innovation, and new resort openings to continuously improve the guest experience and operational efficiency.
• Act as the primary corporate liaison for Front Office Managers across all resorts, maintaining strong communication, alignment, and collaboration with Rooms Division, Housekeeping, IT, and HR.

What will you bring?

• Minimum of 8 years of progressive experience in Front Office or Rooms Division leadership within a luxury hospitality environment.
• Experience in managing multi-property operations will be considered a strong advantage.
• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Proficient in PMS and CRM systems, MS Office, and reporting tools.
• Fluent in English; additional languages are considered an asset.

What We Offer

Team

Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow

Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care

Competitive remuneration package. Private health insurance.

Location: Estepona, Marbella

Employment type: Permanent

Department: Rooms Division