Content Operations Specialist

Dow Jones & Company; Barcelona; Híbrido; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading data and analytics firm in Barcelona is looking for a Content Operations Specialist to manage the onboarding and accuracy of content for Factiva products. Responsibilities include monitoring content delivery, maintaining relationships with publishers, and supporting customer service. The ideal candidate is fluent in Spanish and Portuguese, has strong problem-solving skills, and is comfortable working in a hybrid environment.

Servicios

Comprehensive Healthcare Plans

Paid Time Off (30 days per year)

Remote work flexibility

Meal benefit

Retirement Plans

Comprehensive Insurance Plans

Well-being Resources

Family Care Benefits

Subscription Discounts

Employee Referral Program

Responsabilidades

• Onboard new sources and maintain content accuracy.
• Monitor content arrival for timeliness and completeness.
• Ensure correct display of content and resolve delivery issues.
• Develop relationships with content publishers.
• Process editorial amendment requests.
• Support Customer Service with content-related inquiries.
• Handle multiple high-priority tasks collaboratively.
• Provide translation services as needed.
• Write due diligence reports and contribute to projects.

Conocimientos

Fluency in Spanish

Fluency in Portuguese

Decision-making skills

Problem-solving skills

Reliability

Flexible working approach

Open to team diversity

Herramientas

XML

HTML

NewsML

Descripción del empleo

Job Description

Dow Jones is looking for a Content Operations Specialist to join our Content team responsible for onboarding ingesting monitoring and managing content within Factiva1 products and services. The group ensures accurate delivery of content and effective distribution / sharing of information about our content to customers, publishers and B2B colleagues.

As a Content Operations Specialist you will ensure a smooth passage of content from publishers to Factiva products according to established standards of timeliness and completeness. You will work closely with our colleagues in Content Media Partnerships, Factiva Content Technology, Product Sales Marketing and Customer Service teams to onboard and manage our content sets and provide the required support to Factiva customers.

You will report to the Content Operations Manager EMEA.

You Will

• Help onboard new sources and maintain the accuracy of the Factiva source details in the Content Database (CDB) - a repository of information about all Factiva sources.
• Monitor content arrival to ensure that sources are available on Factiva products per expected timeliness and completeness criteria.
• Ensure content is displayed correctly and address data format or delivery issues.
• Develop and maintain good relationships with our content publishers.
• Process editorial amendment requests (deletions and corrections of articles) as instructed by the relevant content publishers or our Legal team.
• Support Customer Service by answering content-related questions from internal and external customers.
• Handle multiple high priority tasks and work in collaboration with internal and external partners to ensure task completion.
• Support R&C with translation services as and when required.
• Write due diligence reports on companies and/or individuals as required and contribute to other projects.

You Have

• Fluency in Spanish and Portuguese; knowledge of other languages is a plus.
• Excellent decision-making and problem-solving skills.
• A reliable and responsible attitude.
• A flexible approach to the work environment; working independently as well as in a team.
• An openness to different views and opinions and an appreciation for team diversity.

Preferred

• Strong technical skills and a proactive automation mindset.
• Familiarity with / basic understanding of data formats such as XML, HTML, NewsML.

Others

• The successful candidate must be willing to participate in a schedule that requires working on Bank Holidays on a rotational basis.

Our Benefits

• Comprehensive Healthcare Plans for you and your family.
• Paid Time Off (30 days of holidays / year).
• Possibility to work remotely for 3 months / year (desplazamiento program) or one week of remote work per quarter.
• Meal benefit with Pluxee (171 / month on top of your salary).
• Retirement Plans (Dow Jones will pay 2% of a member’s Pensionable Salary and match employee contribution up to a maximum of 3%).
• Comprehensive Insurance Plans.
• Well-being Resources (200 USD per quarter Classpass etc.).
• Family Care Benefits & Caregiving Support.
• Subscription Discounts.
• Employee Referral Program.

#LI-Hybrid

Reasonable accommodation: Dow Jones Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. EEO / Disabled / Vets. We strongly encourage applications from all qualified individuals including women, people with disabilities and those from underrepresented groups. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application due to a disability email us at Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Data & AI

Job Category: Data Analytics / Warehousing & Business Intelligence

Union Status: Non-Union role

Required Experience: IC

Key Skills: Financial Services, Information Technology, Cost Control, Corporate Risk Management, Law

Employment Type: Full-Time

Experience: years

Vacancy: 1