Contact Center Executive (Turkish Speaker)

Hbx Group; Badajoz; Presencial; EUR 25.000 - 32.000; Jornada completa

Descripción de la vacante

HBX Group, líder mundial en tecnología para viajes, busca un/a Customer Support Executive para apoyar a clientes de Hotelbeds y Bedsonline durante todo el ciclo del cliente, priorizando respuestas rápidas y calidad.

Se requieren inglés y turco fluidos, experiencia en atención al cliente y capacidad para gestionar múltiples solicitudes en un entorno dinámico. HBX Group ofrece un entorno inclusivo y oportunidades de desarrollo.

Formación

• Dominio de inglés y turco, escrito y hablado.
• Experiencia en atención al cliente o soporte operativo.
• Capacidad para gestionar múltiples solicitudes en entornos dinámicos.

Responsabilidades

• Atender solicitudes operativas relacionadas con reservas antes de la llegada, durante la estancia y tras el viaje.
• Resolver incidencias de clientes cumpliendo SLA y estándares de calidad.
• Proporcionar información clara y oportuna para asegurar una experiencia fluida.
• Esforzarse por resolver en el primer contacto cuando sea posible.
• Escalar casos complejos siguiendo protocolos establecidos.
• Mantener documentación de casos en sistemas internos.

Conocimientos

Inglés fluido

Turco

Atención al cliente

Resolución de problemas

Manejo de múltiples solicitudes

Herramientas

CRM systems

Booking systems

Descripción del empleo

Descripción del trabajo

About Us

HBX Group is the world's leading technological partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality.

Role Summary

The Customer Support Executive supports Hotelbeds and Bedsonline clients with operational booking‐related requests across the full customer journey (pre‐arrival, on‐the‐spot, and post‐travel). The role delivers prompt and accurate solutions in line with service deadlines, quality guidelines, and protocols, aiming to achieve first contact resolution and high customer satisfaction.

Key Responsibilities

• Handle operational requests related to bookings before arrival, during stay, and after travel.
• Resolve client issues efficiently while adhering to defined service levels, quality standards, and procedures.
• Provide timely and accurate information to ensure a smooth client experience.
• Aim for first contact resolution whenever possible.
• Escalate complex cases according to established protocols.
• Maintain accurate case documentation in internal systems.
• Contribute to a high‐performance, customer‑centric service culture.

Requirements

• Fluent English & Turkish is mandatory for this role (spoken and written).
• Customer service or operational support experience; travel or hospitality background preferred.
• Strong problem‐solving skills with high attention to detail.
• Ability to manage multiple requests in a fast‑paced environment.
• Customer‑focused mindset with a strong commitment to service quality.
• Clear written and verbal communication skills.
• Experience using booking, case management, or CRM systems is an advantage.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.