Consultor de Viajes Business Travel (Spanish and English) - Arteixo

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; La Coruña; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global travel management leader is seeking a CWT Travel Counselor in Arteixo, Spain. The role requires fluency in Spanish and English, with a focus on providing exceptional travel experiences and commercial value to clients. Candidate should possess excellent communication skills and experience in the travel industry is a plus. The position embodies representing the CWT brand while solving client problems efficiently. Join a team dedicated to high standards and innovative service.

Formación

• Fluent in Spanish and English, both written and verbal.
• Experience in the travel industry is a plus.
• Strong ability to communicate effectively with clients.

Responsabilidades

• Delight the traveler/travel arranger.
• Solve problems in a timely manner.
• Sell CWT's commercial products to enhance profitability.
• Strengthen the CWT brand through daily actions.

Conocimientos

Fluent in Spanish and English (written and verbal)

Excellent communication skills

Customer focused and service oriented

Results-driven

Ability to handle multi-cultural clientele

Proficiency in technology

Herramientas

GDS (Amadeus)

Descripción del empleo

Consultor de Viajes Business Travel (Spanish & English) – Arteixo (18000188)

Your mission as CWT Travel Counselor is to deliver the perfect trip so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.

CWT keeps on creating innovative ways to provide excellent service and maintain its high standards.

My Journey, My CWT

Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that’s what makes a world of difference.

Learn about our travel counselor opportunities and start your journey!

Position Responsibilities

• You delight the traveler/travel arranger
• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
• Connect with the caller to build trust and credibility even if the person is unknown
• Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
• You build CWT’s commercial value
• Sell products that are of commercial value to CWT and contribute to CWT’s profitability
• Remain current on value we provide to each customer
• Adapt and change as requirements of the business change
• You strengthen the CWT brand
• Represent the CWT brand in how you work on a day-to-day basis
• Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
• Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special

Qualifications

• Spanish and English fluent: written and verbal
• Experience in travel industry would be a big plus!
• Knowledge of GDS (Amadeus)
• Excellent communication skills and follow through required to advise clients of those requirements
• Ability to handle multi-cultural sometimes multi-lingual clientele
• Superior written and verbal communication skills (in person and on phone)
• Customer focused and service oriented
• Results-driven
• Adaptable and motivated to learn
• Influence and diplomacy
• Proficiency in technology to research options and to complete process requirements

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As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

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