Concierge

Mandarin Oriental Hotel Group Limited; Palma de Mallorca; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A luxury hotel in Mallorca is seeking an experienced Concierge to enhance guest experiences through personalized service and local recommendations. You will handle inquiries, reservations, and coordinate services to ensure seamless stays for guests, requiring at least 1-2 years in a similar role and effective communication skills in English and Spanish.

Servicios

Learning & Development programs

MOstay programme with complimentary nights

Health and wellness benefits

Formación

• Minimum 1-2 years of experience in a Concierge, Guest Relations, or Front Office role within a luxury hotel.
• Familiarity with VIP guest handling and personal shopping.
• Effective communication skills in English and Spanish.

Responsabilidades

• Handle guest inquiries, make reservations, and offer local recommendations.
• Assist with luggage handling and storage requests.
• Coordination of transportation services, including airport transfers.

Conocimientos

Experience in concierge or guest relations

Effective communication skills in English

Familiarity with luxury service arrangements

Basic IT skills

Knowledge of local attractions

Herramientas

Microsoft Office Suite

Concierge management systems

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorca is looking for a Concierge to join our Concierge team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Concierge, you will be responsible for handling guest inquiries, making reservations, offering local recommendations, and coordinating various services.

As Concierge, you will beresponsiblefor the following duties:

• To handle guest inquiries, make reservations, offer local recommendations, and coordinate various services.
• To welcome and assist guests with all inquiries, providing personalised recommendations and tailored experiences.
• To assist with luggage handling and storage requests, ensuring guest belongings are handled with the upmost care.
• To arrange reservations for restaurants, entertainment, and special events, ensuring exceptional experiences for guests.
• To coordinate transportation services, including private cars, airport transfers, and luxury vehicle rentals.
• To provide detailed information on local attractions, cultural experiences, and shopping options, ensuring guests maximise their stay.
• To manage guest requests for personal shopping, floral arrangements, and special deliveries.
• To handle mail, messages, and parcels for in-house guests, pre, during and post stay.
• To liaise with third-party service providers, ensuring smooth coordination for guest arrangements.
• To perform any other reasonable duties as required by the Head Concierge.

As Concierge, weexpectfrom you:

• Minimum 1-2 years of experience in a Concierge, Guest Relations, or Front Office role within a luxury hotel or high-end hospitality environment.
• Familiarity with VIP guest handling, personal shopping and exclusive service arrangements.
• Experience in handling guest requests, reservations and itinerary planning.
• Effective communication skills in English and Spanish (additional languages are a plus).
• In-depth knowledge of local attractions, restaurants, cultural sites, luxury services, and transportation options.
• Well-groomed appearance, adhering to the hotel's grooming standards.
• Basic IT skills, with solid knowledge of Windows operating systems, Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with concierge management systems (e.g., Alice, Alliants, Concierge Organizer, etc).

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?