Complaints Legal Analyst (French Market)

N26; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A progressive digital banking company in Madrid seeks a skilled compliance professional to manage formal complaints in French and English. The position demands a Bachelor's degree in law and relevant experience in the banking sector. The successful candidate will address complaints, identify root causes, and assist in process improvements while working autonomously within a motivated team.

Servicios

Competitive personal development budget

Work from home budget

Discounts to fitness & wellness memberships

Premium N26 bank account subscription

Additional day of leave per year of service

Relocation package with visa support

Formación

• Fluency in French and English; German/Italian/Spanish is a plus.
• Relevant work experience in legal compliance in banking.
• Experience communicating with government regulators is a plus.
• Ability to carry out accurate legal research independently.

Responsabilidades

• Handle formal complaints from lawyers or authorities.
• Identify root-causes of complaints and propose solutions.
• Assist in projects aimed at preventing complaints.
• Develop expertise in compliance-related topics.

Conocimientos

Fluent in French

Fluent in English

Analytical thinker

Prioritization under deadlines

Strong investigation skills

Educación

Bachelor's degree in law or similar field

Herramientas

Salesforce

Jira

Confluence

Descripción del empleo

About the opportunity

We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services that our Users love. To role would be based in Madrid.

You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance.

In your next challenge you will :

Take care (record process respond) of formal complaints mainly from lawyers or via authority in the French Language

Help to identify complaints root-causes and define possible solutions

Assist and participate in mitigation projects to prevent further complaints

Take over own initiatives to improve operational procedures with a focus on compliance

Face a great variety of different topics and a not monotonous work

Witness a very good team spirit and cooperation with various stakeholders of all departments

Develop more bank-specific expertise esp. about compliance-related topics

Work on all tasks in your area with a substantial degree of autonomy and be a Point-of-Contact if any issues arise

Detect inefficiencies in the teams workflows proactively and propose efficient solutions

What you need to be successful :

You are fluent in both French and English knowledge of German / Italian / Spanish is a plus

Bachelors degree in law or a similar field.

Relevant work experience in legal compliance banking sector and financial service industry

Previous experience communicating with government regulators is a plus

You are an analytical thinker with strong investigation skills ideally combined with process optimization expertise

You are able to carry out accurate legal research independently

Knowledge on how to use a CRM system (Salesforce) and experience with process management tools like Jira and Confluence is a plus

You use your time effectively can prioritize appropriately and are able to work under strict deadlines

You are committed and eager to learn and want to drive the improvement and optimization of our processes

Actively help yourself (and others) being successful

You enjoy working in a very motivated team but also have a high degree of autonomy

Whats in it for you :

• Accelerate your career growth by joining one of Europes most talked about disruptors .
• Employee benefits that range from a competitive personal development budget work from home budget discounts to fitness & wellness memberships language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities life experiences and family statuses.
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for todays digital world. Technology and design empower everything we do and its how we are building the global banking platform the world loves to use.

Weve eliminated physical branches paperwork and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

We are headquartered in Berlin with offices in multiple cities across Europe including Vienna and Barcelona and a 1500-strong team of more than 80 nationalities.

Sounds good Apply now for this position.

Equal Opportunities :

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds cultures genders sexual orientations abilities neurodiversities and ages. Were committed to creating an inclusive workspace where everyone feels valued and respected free from harassment and discrimination. If theres anything you need to make the application process work for you please let us know by reaching out to .

Visit our website to learn more about Diversity Equity & Inclusion at N26.

Required Experience :

IC

Key Skills

Microsoft Access,SQL,Analysis Skills,Microsoft Powerpoint,Securities Law,Data Mining,Investment Banking,Market Research,Microsoft Excel,Visual Basic,Bloomberg,Data Analysis Skills

Employment Type :

Full Time

Experience :

years

Vacancy :

1