Collision Estimator — Customer Experience Pro

Gerber Collision & Glass; Vega del Codorno; Presencial; EUR 43.786 - 61.301; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus opportunities

Descripción de la vacante

The Boyd Group is seeking a Collision Estimator - Service Advisor to join our collision repair team. The role focuses on delivering a smooth customer experience, creating accurate repairs estimates, and coordinating with insurers throughout the process.

You will document customer interactions, guide clients through repairs, ensure DRP/compliance, participate in production walks, and attend training sessions as required. A high school diploma and willingness to pursue I-CAR training are preferred.

Formación

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsabilidades

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Conocimientos

Basic computer skills

Awareness to look for answers

I-CAR Training willingness

Valid Driver's License

DRP compliance experience

Educación

High School Diploma or equivalent

Descripción del empleo

The Boyd Group is seeking a Collision Estimator - Service Advisor to join our collision repair team. The role focuses on delivering a smooth customer experience, creating accurate repairs estimates, and coordinating with insurers throughout the process.

You will document customer interactions, guide clients through repairs, ensure DRP/compliance, participate in production walks, and attend training sessions as required. A high school diploma and willingness to pursue I-CAR training are preferred.