Client Support Advisor - Queenstown

Placements24; España; On-site; EUR 33,000 - 55,000; Full time

Benefits offered by this job

Company Car

MAKO Product Training

Flat hierarchies

We grow talent

Team spirit & engagement

Competitive salary

Recognition of performance

Job summary

Stryker is seeking a Product Support Specialist for Joint Replacement to support MAKO robotic and manual procedures in Iberia. Based in Valladolid, you will work with the regional sales team to train theatre staff and ensure best-in-class service across Spain and Portugal.

The role involves auditing theatre stock, conducting product trials, delivering trainings, and communicating product benefits. It requires 40% travel and 70% OR presence, with MAKO product training provided in English.

Qualifications

• Bachelor's degree in biomedical engineering, medical technology, health sciences or Medical Certification.
• From 1-2 years of experience.
• Fluency in Spanish and English (C1 level).
• Valid driver's license.

Responsibilities

• Servicing existing and new customer base within theatre and clinical environment.
• Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
• Providing theatre and wider HCP staff with training on Stryker products.
• Working closely with Regional Sales Manager to ensure customer service levels are best in class.
• Auditing theatre Stryker stock and managing consignment inventory.
• Understanding the clinical application of broader Stryker business to offer customers best solution.
• Conducting trials and evaluations of products in theatre and clinical environment.
• Organizing and conducting training workshops and events for a broad customer group.
• Communicating essential features and benefits of products and their clinical application.
• Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
• Developing an understanding of the local healthcare environment and regional strategy.

Skills

Fluency in Spanish

Fluency in English

Driver's license

Education

Bachelor's degree in biomedical engineering, medical technology, health sciences or Medical Certification

Job description

Product Support Specialist - Joint Replacement

Galicia

The Job's Mission

The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence. Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.

Activities & Accountabilities

• Servicing existing and new customer base within the theatre and clinical environment.
• Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
• Providing theatre and wider HCP staff with training on Stryker products.
• Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
• Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
• Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
• Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
• Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
• Communicating essential features and benefits of products and their clinical application.
• Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
• Behaving with integrity and delivering on commitments within required timescales.
• Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
• Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
• Developing an understanding of the local healthcare environment and regional strategy.
• Additional responsibilities as directed by RSM (Regional Sales Manager)

What you need

Minimum Qualifications

• Bachelor's degree within the field of biomedical engineering, medical technology, health sciences or Medical Certification (i.e. CST, PT, CPT, etc.)
• From 1-2 years of experience
• Fluency in Spanish and English is required (C1 level).
• Valid driver's license

Preferred

• Experience in operating room is highly preferred
• Previous experience as Product specialist, Clinical specialist, Nurse, or Biomedical engineer in the healthcare industry
• Master's degree within the field of biomedical engineering, medical technology, and health sciences
• Experience with clinical training and education programs
• Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)

Role details

• Territory: Spain & Portugal (Iberia)
• Based Location: Valladolid
• Type: Field
• Travel percentage: 40% travel in iberia (60% base location)
• Presence in OR: 70%

What We Offer

• Company Car. As this is a field-based role with regular on-site meetings with customers, you will be provided with a customized company car including fuel card and all services.
• MAKO Product Training. To become a certified MAKO Product Specialist, you will complete a 6-month product training in English including co-travelling, surgery's observation in the operating room and a final exam.
• Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
• We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
• Competitive salary. With us, you will receive a competitive salary commensurate with your job.
• Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.

Spain Pay Ranges

• Spain : 32.900 - 54.700 EUR Annual

En Stryker creemos que la transparencia ayuda a los candidatos a tomar decisiones informadas sobre su próximo paso profesional. La compensación es una parte importante de ese proceso y queremos ser claros sobre cómo se determina la remuneración. La información de compensación publicada para este puesto puede presentarse como un rango salarial o como una cantidad fija, dependiendo del puesto. Además del salario base, este puesto puede ser elegible para compensación variable (como bonos y/o comisiones, cuando corresponda), junto con el paquete completo de beneficios de Stryker.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.