Client Success Partner - Norwegian Speaking

Gartner, Inc.; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Collaborative culture

Professional development

Descripción de la vacante

Gartner, Inc. is seeking a Client Success Associate to ensure clients receive value beyond their subscription. You will onboard clients, surface priorities, and guide them to adopt Gartner services that matter to their teams.

The role requires fluency in Norwegian and English at business level, 2+ years of relevant experience, strong communication and collaboration skills, and a Bachelor’s degree preferred. You will work with Gartner partners to maximize client outcomes and retention.

Formación

• Onboard Gartner clients and prove the value of services.
• Understand client priorities and surface business challenges.
• Engage and stimulate adoption of Gartner products.

Responsabilidades

• Build, develop and manage relationships across senior to junior client stakeholders to ensure success with Gartner subscriptions.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls, align priorities, and recommend action plans to maximize ROI on Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize value delivered to clients.
• Conduct regular reviews of client book of business focusing on performance and engagement metrics.

Conocimientos

Norwegian

English

Client success

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Educación

Bachelor's degree

Descripción del empleo

About the role:

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do:

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth


• Introduce Gartner services and capabilities to new clients and communicate value to decision makers


• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership


• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients


• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

What you will need:

Must be fluent in Norwegian and English at business level +2 years relevant professional and/or internship experience Proven track record of success fueled by a passion for delighting clients Strong communication, collaboration, prioritization, critical thinking, and influencing skills Bachelor’s degree preferred

What you will get:

• Collaborative, team-oriented culture that embraces diversity


• Professional development and unlimited growth opportunities

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].

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At Gartner, we guide the leaders who shape the world. Over 13,000 client enterprises worldwide rely on Gartner for actionable, objective business and technology insights. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.