Client Onboarding Specialist

Growave; España; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading retention platform is seeking a Client Onboarding Specialist to guide new Shopify brands through their onboarding journey. This role involves managing the onboarding process, troubleshooting setup challenges, and collaborating with teams to ensure a seamless client experience. The ideal candidate has 1-3 years of relevant experience and strong communication skills. Comfortable remote work is required.

Formación

• 1-3 years of experience in Onboarding, Implementation, or Customer Success.
• Hands-on experience working with Shopify and within SaaS or eCommerce industries is required.
• Fluent in English, Spanish, and Portuguese.

Responsabilidades

• Manage the full onboarding journey from sign-up to successful app setup.
• Tailor onboarding plans to client goals and timelines.
• Ensure smooth implementation of Growave features.

Conocimientos

Onboarding experience

Communication skills

Problem-solving skills

Detail-oriented

Tech-savvy

Herramientas

Shopify

Descripción del empleo

About Growave

Growave is a retention platform that drives growth for Shopify stores by offering Loyalty & Rewards, Referrals, Wishlist, Reviews, and Instagram UGC features. We power thousands of Shopify stores worldwide, including Lego, Crocs, Dermalogica, Unilever, Sony, and Aldo — and we’re growing fast across Europe and North America.

The Role

As a Client Onboarding Specialist, you’ll guide new Shopify brands through their first steps with Growave — from setup and integrations to launch.

You’ll ensure each client feels supported, confident, and ready to grow with our platform.

What You’ll Do

• Manage the full onboarding journey — from sign‑up to successful app setup and launch
• Understand client goals and tailor onboarding plans to their needs and timelines
• Ensure smooth implementation of Growave features and integrations
• Troubleshoot and proactively guide clients through setup challenges
• Collaborate with Sales, Product, and Customer Success teams to deliver a flawless experience
• Create and refine onboarding materials, templates, and processes
• Gather client feedback to improve product usability and the onboarding journey
• Ensure a seamless handover to the Customer Success team post-launch

About You

• 1–3 years of experience in Onboarding, Implementation, or Customer Success
• Hands‑on experience working with Shopify and within SaaS or eCommerce industries is required
• Experience with SaaS or other eCommerce platforms is a plus
• Fluent in English, Spanish, and Portuguese — other European languages are a plus
• Strong communication, organization, and problem‑solving skills
• Tech‑savvy, proactive, and flexible — able to adapt quickly in a fast‑paced environment
• Detail‑oriented and genuinely customer‑focused
• Comfortable working remotely and across time zones

Schedule

12:00–21:00 Spain time (CET / CEST depending on season)

Ready to help Shopify brands launch faster and grow stronger?

Apply now and become part of Growave’s mission to make customer loyalty effortless for merchants worldwide.