CLIENT ADVISOR MADRID - Fixed Term (FT 40H)

CELINE; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A luxury fashion house is seeking a Client Advisor in Madrid. You will welcome clients, provide exceptional customer service, and support sales objectives. The ideal candidate has a minimum of 2 years in sales, specifically in the fashion or luxury sector, with a strong understanding of customer needs. Fluency in Spanish and English is essential. Join a dynamic team that values inclusion and diversity in a creative environment.

Formación

• Minimum of 2 years in sales and in fashion or luxury sector.
• High product and fashion sensitivity.
• Ability to understand and exceed customer needs.

Responsabilidades

• Welcome all clients to the store.
• Contribute to sales and common objectives.
• Provide the best customer service.
• Propose complementary products.

Conocimientos

Sales experience

Customer service

Product knowledge

Fluent in Spanish

Fluent in English

Team spirit

Proactivity

Descripción del empleo

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather‑Goods, Fashion & Couture House belonging to the LVMH Group.

To have a chance of joining CELINE, you must thrive as a team player in a fast‑paced environment amongst passionate, agile, and authentic people.

Main Purpose

As Client Advisor, welcome all clients to our store ensuring the client feels comfortable in the environment.

Key Responsibilities

• Contribute to the development of sales and the achievement of common sale objectives.
• Welcome and advise our customers and provide the best customer service.
• Share with our customers the story behind our products and deliver our expertise.
• Be proactive and bold by proposing complementary products.
• Contribute to the recruitment and retention of our customers by building privileged and lasting relationships with each of them.
• Be actively part of the operational life of the store: visual merchandising, restocking, transfers, after‑sales service, inventory management.
• Control and respect the internal procedures and guidelines.
• Support the digital evolution of the house.
• Be a great ambassador of CELINE and the group.
• Endorsing the brand spirit with your creativity and your sense of excellence.

Profile & Experience

• Minimum of 2 years in sales and in fashion or luxury sector or equivalent skills.
• High product and fashion sensitivity and knowledge; ability to understand and go beyond customers’ needs to provide the best customer experience.
• Taste for challenge and a team spirit.
• Sense of service, natural curiosity, open‑minded, optimism and empathy.
• Languages: fluent in Spanish and English; a third language would be a plus.
• Working hours: full time, 40 hours.
• Workplace: Madrid.
• Starting date: as soon as possible.

Our Commitment

As part of our #CELINECARES approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive.

We value diversity in all its forms — origins, identities, orientations, generations, abilities and life situations — and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalized accommodations if necessary.

If you require specific assistance during the recruitment process, please do not hesitate to let us know.

At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.