Client Account Support

SilverDoor; Madrid; Presencial; EUR 21.000 - 26.000; Jornada completa

Descripción de la vacante

A leading accommodation provider in Madrid is seeking a Client Account Support professional to ensure exceptional customer service by sourcing accommodation for global brands. The successful candidate will negotiate outcomes, foster client relationships, and deliver proactive support. Strong communication, organization, and administration skills are essential. This role offers a competitive salary and performance-related bonus, presenting a great opportunity to grow within an energetic team.

Servicios

Performance related bonus

Formación

• Outstanding customer service.
• Administration skills.
• Travel / hospitality or relocation knowledge (desirable but not essential).

Responsabilidades

• Provide personalised service, understanding customer requirements.
• Negotiate the best outcomes for customers.
• Create exceptional experiences with every enquiry.
• Manage reservations via phone and email.
• Log enquiries accurately in real time.
• Follow up to maintain strong client relationships.
• Meet SLAs and deadlines to keep operations smooth.
• Identify new clients and business opportunities.

Conocimientos

Great communication skills

Excellent verbal & written English

Organised with attention to detail

Enthusiastic

Reliable

Good numeracy skills

Descripción del empleo

Job Title : Client Account Support

Location : SilverDoor Madrid Office

Salary : 25,500 euros per annum

Bonus : 300 euros per month performance related bonus

As a member of our high-performing and energetic account management team, you’ll be instrumental in sourcing and securing accommodation for some of the world’s most recognisable brands — from global financial institutions to top-tier TV and film production companies. You'll ensure every client receives exceptional, end-to-end service that exceeds expectations.

The success and growth of our account management team is built on strong relationships. A key part of this role is developing rapport with customers and property partners alike. We prioritise phone communication above all other forms to foster genuine connections.

The perfect candidate will :

• Provide a personalised, bespoke service to every customer, understanding their requirements and sourcing accommodation that match their needs
• Leverage key relationships to negotiate the best possible outcomes for customers
• Approach every enquiry with warmth, empathy, and enthusiasm, ensuring customers feel valued
• Go above and beyond to create exceptional experiences—every enquiry deserves the same energy and attention to detail
• Handle new opportunities via phone and email, managing reservations efficiently
• Be a reliable point of contact before, during, and after a customer’s stay
• Accurately log enquiries into the system in real time
• Follow up on all enquiries to maintain strong client relationships.
• Keep operations running smoothly by meeting SLAs and deadlines
• Be proactive in identifying new clients and business opportunities
• Deliver the highest level of customer service, keeping clients always informed
• Build product knowledge by attending familiarisation(FAM) trips, apartment viewings, and partner presentations
• Embrace teamwork—support and collaborate with colleagues to achieve shared goals
• Manage time efficiently and maintainaccurate records
• Track and manage client payments as they become due
• Work closely with your manager to resolve any issues quickly and effectively
• Share your skills and expertise by assisting other departments with projects when needed

Experience :

• Outstanding customer service
• Administration skills
• Travel / hospitality or relocation knowledge (desirable but not essential)

Skills :

• Great communication skills
• Excellent verbal & written English
• Organised with attention to detail
• Enthusiastic
• Reliable
• Good numeracy skills