Clearance Broker Associate

FedEx; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global logistics company is seeking a Clearance Broker to join their Customs Clearance team in Madrid, Spain. The role involves reviewing shipments for compliance, creating clearance declarations, and resolving customs disputes. Ideal candidates will have strong team collaboration skills, customer focus, and excellent communication abilities. Competitive compensation and career growth opportunities are offered, along with training and support. Join us to make an impact in global logistics.

Servicios

Attractive compensation package

Training opportunities

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Career advancement opportunities

Formación

• Must have experience in a busy office environment.
• Desirable knowledge of clearance principles and import/export processes.
• Excellent communication and problem-solving skills.

Responsabilidades

• Review shipments data and check accuracy of documentation.
• Create accurate and legally compliant clearance declarations.
• Clarify information by contacting customers or agencies.
• Resolve routine disputes with customers and customs.
• Build relationships with customers to recommend clearance services.
• Work within tight time frames in a busy office.

Conocimientos

Team working skills

Customer focused

Analytical skills

Attention to detail

Communication skills

Microsoft Office skills

Descripción del empleo

We have an exciting opportunity for you to join our Customs Clearance team as a Clearance Broker.

Who we are

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let’s write our next chapter together.

What you will be doing

• Review shipments data to understand the exact customer and regulatory requirements and checking the accuracy and completeness of documentation supplied
• Using in-house systems to create accurate and legally compliant clearance declarations
• Contacting customers or government agencies to clarify information when needed
• Resolving routine customer and customs disputes
• Building effective relationships with our customers and helping them to choose the best suited clearance services
• Working within tight time frames in a busy office environment

What do you bring with you

• Good team working skills with experience of contributing to team performance in a busy office environment
• Experience or working knowledge of key clearance related principles, Import/Export processes and regulatory requirements, CHIEF entries and commercial flights processing is desired
• Customer focused with excellent communication skills
• Attention to detail and the ability to make sound numerical decisions within tight time deadlines
• Good analytical and problem-solving skills
• Good Microsoft Office and PC skills

What do we offer

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the world’s most admired companies and trusted brands year after year

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.