Cisco Video Collaboration Engineer — Contract

Gramian Consulting Group; Getafe; On-site; EUR 55,000 - 75,000; Part time

Job summary

Gramian Consulting Group is seeking an experienced Cisco Collaboration & Video Conferencing Engineer to support a large-scale enterprise environment. The role focuses on Level 2 operational support, troubleshooting, and project participation across Cisco video, telephony, endpoints, and CMS/Expressway platforms.

On-site opportunities exist in Getafe, Spain (as well as Ottobrunn and Stevenage). The position requires strong hands-on Cisco expertise, vendor liaison skills, and the ability to

Qualifications

• Hands-on Cisco video conferencing across endpoints, telephony, and collaboration infrastructure.
• Experience with Cisco CMS, Expressway, B2B, and MRA environments.
• Strong knowledge of CUCM, Unity Connection, Jabber and related components.

Responsibilities

• Resolve Level 2 incidents across Cisco telephony and video-conferencing environments.
• Troubleshoot conferencing hardware, endpoints, peripherals, and collaboration applications.
• Support Cisco CMS, Expressway, B2B, and Mobile & Remote Access (MRA) environments.
• Maintain Cisco video endpoints including Room, SX, Personal, EQ, Webex, and Board series.
• Monitor infrastructure health and proactively identify operational issues.
• Participate in telephony and video-conferencing projects and upgrades.
• Respond to customer escalations and coordinate complex issue resolution.
• Escalate technical issues to vendors and Level 3 support when required.
• Support operations teams on an ad hoc basis.
• Coordinate the local team and promote knowledge sharing across the function.
• Advanced hands-on experience with Cisco video conferencing, including CMS, Expressway, B2B, and MRA.
• Strong experience with Cisco video endpoints across Room, SX, Personal, EQ, Webex, or Board series.
• Advanced knowledge of Cisco telephony, including CUCM, Unity Connection, Jabber, and related components.
• Strong knowledge of SIP and H.323, collaboration security, and system administration.
• Understanding of video codecs, encryption, certificates, and licensing models.
• Experience with conferencing-room peripherals such as room navigators, displays, and Barco solutions.
• Working knowledge of VMware.
• CCNP Voice or comparable Cisco collaboration expertise.

Skills

Cisco video conferencing

Video endpoints

Cisco telephony

SIP/H.323

Collaboration infrastructure

VMware

Vendor escalation

Tools

Cisco CMS

Expressway

B2B

MRA

CUCM

Unity Connection

Jabber

Job description

Gramian Consulting Group is seeking an experienced Cisco Collaboration & Video Conferencing Engineer to support a large-scale enterprise environment. The role focuses on Level 2 operational support, troubleshooting, and project participation across Cisco video, telephony, endpoints, and CMS/Expressway platforms.

On-site opportunities exist in Getafe, Spain (as well as Ottobrunn and Stevenage). The position requires strong hands-on Cisco expertise, vendor liaison skills, and the ability to