Chief Customer Success & Growth Leader

Crisalix LABS, SLU; A distancia; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

A technology company based in Spain is seeking a transformative leader for the customer success team. This role focuses on defining and executing a company-wide customer success strategy, improving client ROI, and leading a high-performing team. Ideal candidates should have a proven track record in leadership and data analytics, along with a passion for fostering a culture of continuous improvement. The goal is to ensure measurable business impact and help clinics grow by maximizing client satisfaction and engagement.

Formación

• Proven track record in leadership and customer success management.
• Experience in using data analytics to drive business outcomes.
• Strong ability to build and develop high-performing teams.

Responsabilidades

• Define and execute Customer Success strategy aligned with business growth.
• Own and manage all Customer Success metrics including NPS and client ROI.
• Foster a culture of accountability and continuous improvement within the team.

Conocimientos

Leadership

Data Analytics

Client Relationship Management

Coaching and Development

Cross-functional Collaboration

Herramientas

CRM Software

Descripción del empleo

A technology company based in Spain is seeking a transformative leader for the customer success team. This role focuses on defining and executing a company-wide customer success strategy, improving client ROI, and leading a high-performing team. Ideal candidates should have a proven track record in leadership and data analytics, along with a passion for fostering a culture of continuous improvement. The goal is to ensure measurable business impact and help clinics grow by maximizing client satisfaction and engagement.