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Europcar; Madrid; Presencial; EUR 18.000 - 27.000; Jornada completa

Descripción de la vacante

Europcar Mobility Group in Madrid seeks a Car Return Agent to be the face of our return process. You will greet customers, inspect vehicles for damage, and ensure smooth handover of keys and finalization of rentals. The role focuses on delivering excellent service and maintaining accurate fleet records.

Ideal candidates bring customer service experience and the ability to work quickly in a busy environment, with a proactive team attitude and a willingness to assist across branch operations.

Formación

• Must have strong attention to detail and the ability to assess vehicle condition.
• Excellent communication and customer service skills.
• Ability to work efficiently in a fast-paced environment.
• Proactive and collaborative team player.

Responsabilidades

• Greet and assist customers with professionalism when returning vehicles.
• Check vehicles back into the rental fleet daily.
• Identify and document any new damage for evaluation.
• Support fleet quality control and ensure accurate damage records.
• Provide a smooth and satisfying return process for customers.
• Assist other branch areas to maintain efficient operations.
• Perform additional duties as requested by management.

Conocimientos

Attention to detail

Strong communication

Fast-paced work

Team player

Descripción del empleo

Europcar Mobility Group

At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job description

Join Our Team as a Car Return Agent – Be the Face of Our Return Process

Are you passionate about delivering great customer service and ensuring vehicles are well maintained? We are looking for a dedicated Car Return Agent to join our Network & Stations team within the broader Operations function. As the primary point of contact for customers returning their vehicles, you will play a crucial role in maintaining positive customer relationships, inspecting vehicle conditions upon return, and ensuring the smooth collection of keys and finalization of the rental process.

Key Responsibilities:

• Greet and assist customers with professionalism and confidence when they return their vehicles
• Check a high volume of vehicles back into the rental fleet daily
• Identify and assess any potential new damage on vehicles, compiling necessary documentation for efficient evaluation
• Contribute to the Quality Control process to ensure fleet damage records are accurate and up to date
• Provide excellent customer service during all customer interactions, ensuring a smooth and satisfying return process
• Support other areas of the branch to ensure operations run efficiently and customer experiences are maximized
• Perform additional duties as requested by management to contribute to the success of the branch

What We’re Looking For:

• Strong attention to detail and ability to assess vehicle condition
• Excellent communication and customer service skills
• Ability to work efficiently in a fast-paced environment
• Team player with a proactive attitude to assist wherever needed

Ideal Experience

• Previous experience in a customer service or operational role is preferred
• Experience working in a fast-paced environment
• Familiarity with vehicle inspection or rental operations is a plus

Skills & Competencies

• Strong attention to detail
• Excellent communication and interpersonal skills
• Ability to assess and document vehicle condition accurately
• Proactive and adaptable team player
• Ability to multitask and prioritize in a busy environment

Why Join Us?

Be part of a dynamic and customer-focused team. Play a key role in maintaining the quality and condition of our rental fleet. Enjoy opportunities for growth and development within the company. Contribute to a positive customer experience and help drive the success of our branch. Join us and make a difference every day!

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a “value for money” positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com