Catalan Payment Account Specialist in Lisbon-1000 euros Bonus (with relocation)

Cross Border Talents; Badalona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global payment solutions leader is seeking a Catalan Payment Account Specialist in Lisbon. The role involves providing support to Catalan-speaking customers, requiring C2 Catalan and C1 English proficiency. The position offers a competitive salary and various benefits, including a 1,000 euros welcome bonus and accommodation assistance for relocation. Join a diverse and supportive team in a dynamic industry.

Servicios

Health Insurance from Day 1

1,000 Welcome Bonus

Flight reimbursement after 6 months

Accommodation assistance

Formación

• C2 level of Catalan and C1 in English are mandatory.
• Experience in a call center is essential.
• Strong communication and multitasking abilities under pressure.

Responsabilidades

• Assist Catalan-speaking customers via phone, email, and chat.
• Provide expert support on payment transactions and account management.
• Troubleshoot technical issues and escalate when needed.
• Maintain accurate records of customer interactions.

Conocimientos

C2 Catalan speaker

C1 English proficiency

Customer support experience

Strong communication skills

Problem-solving skills

Multitasking ability

Descripción del empleo

Catalan Payment Account Specialist in Lisbon-1000 euros Bonus (with relocation)

Job Description:

We are looking for a Payment Account Specialist for the Catalan market.

• Start Date: March 27, 2025
• Health Insurance from Day 1
• 6-Month Renewable Contract

Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and professionalism? Join our global payment solutions team in Lisbon and elevate your career in financial customer support!

Responsibilities

• Assist Catalan-speaking customers via phone, email, and chat.
• Provide expert support on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and elevate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance customer experience and service efficiency.
• Onsite in Lisbon
• Monday to Sunday - 24/7 Rotative Shifts (including night shifts).
• 40 hours per week - 8-hour shifts - 2 rotative days off

Mandatory Requirements

• C2 Catalan speaker + C1 English proficiency (language levels are mandatory).
• EU nationality or valid Portuguese residence permit (Manifestation of Interest or Residence Permit Card required).
• Customer support experience in a call center is a must.
• Strong communication and problem-solving skills.
• Ability to multitask and handle high-pressure situations professionally.

Salary & Benefits

• Total Compensation: Approx. 1,098/month (paid in 12 months), including:
  • Base Salary
  • Complexity Bonus
  • Meal Allowance
  • Transport Allowance
• Health Insurance: Provided from Day 1 (free after 6 months).
• 1,000 Welcome Bonus (separate from the monthly salary).

Relocation Package

• Accomodation in a private bedroom for 280 euros per month (discounted on the salary)
• Flight reimbursement after 6 months

Why Join Us?

• Be part of a global payment solutions leader
• Career growth opportunities in a dynamic industry.
• Work with a diverse and supportive team.

If you are interested, send your CV!

Required Skills

• Relocation
• Chat
• Customer Experience
• Customer Support
• Salary
• Compensation
• Account Management
• Insurance
• Security
• Records
• Email
• English
• Communication
• Management