Casino Supervisor

Royal Caribbean Group; Comunidad de Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading cruise line company located in Comunidad de Madrid is seeking a Casino Table Supervisor to oversee gaming activities such as Blackjack and Roulette. The ideal candidate will have at least three years of dealer experience, strong customer service skills, and the ability to supervise and motivate a diverse team. This role promises an engaging work environment onboard with opportunities for growth.

Formación

• Minimum of three years of dealer experience with table games.
• Ability to perform calculations quickly and accurately.
• Completion of Gaming Board approved dealer school.
• Knowledge of human resources policies and practices.

Responsabilidades

• Supervise casino gaming table activities.
• Ensure proper payout accuracy and dealer behavior.
• Manage an international team of dealers.
• Implement disciplinary actions to improve performance.

Conocimientos

Dealer experience with table games

Mental arithmetic calculations

Judgment in gaming rules

Customer service skills

Supervisory skills

Computer skills

Educación

High school diploma or GED

University degree

Descripción del empleo

Overview

Position Summary :

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stub Poker, Dice and related services by performing the following essential duties.

Hiring Requirements

• Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stub Poker, Dice and other related table games. (shipboard experience preferred)
• Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages.
• Ability to make decisions based on sound judgment regarding gaming rules and regulations.
• Ability to observe and recognize payout accuracy, Dealer behavior and associated activities.
• Satisfactory completion of Gaming Board / Commission approved dealer school.
• Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in manner consistent with Celebrity Connections standards.
• Knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Dealers in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Ability to learn the financial aspects of a casino operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel.
• Ability to stand and walk for extended periods of time.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word, and or related programs.
• Completion of high school or GED required; university degree preferred.