Camareros Y Baristas (Hostelería Y Turismo)

Domestiko.Com; Mérida; Remote; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Fully remote work

Performance bonuses

Professional development

Collaborative remote culture

Job summary

Domestiko.Com is seeking a dedicated Camarero/a de Sala to deliver exceptional remote dining experiences. You will manage online reservations, greet virtual guests, and coordinate with the virtual kitchen team to ensure smooth, high-quality service from your home office.

The role requires strong customer service skills, excellent communication, and proficiency with digital reservation tools, video conferencing, and online platforms.

Qualifications

• 2+ years in Camarero/a de Sala or similar customer-facing role in hospitality.
• Excellent written and verbal communication with a friendly and professional demeanor.
• Proficient with online tools, video conferencing, and reservation systems.
• Strong organizational skills and attention to detail.
• Able to work independently in a remote setting with reliable internet and a home office.
• Spanish fluency required; English a plus.

Responsibilities

• Manage online reservations and guest communications via digital platforms.
• Greet virtual guests and guide them through the online ordering and dining process.
• Coordinate with the culinary team to ensure timely virtual dining experiences.
• Address guest inquiries and resolve issues during virtual meals.
• Maintain records of guest interactions and feedback.
• Uphold service standards and brand image in all digital interactions.
• Collaborate with marketing on virtual event promotions.
• Develop new service protocols for remote dining.
• Ensure digital tools are used effectively to enhance guest experience.
• Contribute to team meetings with insights for service improvement.

Skills

Customer service

Communication

Time management

Remote work

Tools

Reservation systems

Video conferencing

Online platforms

Job description

Our client is a leading innovator in the virtual hospitality space, offering unique online dining experiences. We are seeking a dedicated and personable Camarero/a de Sala with a passion for delivering exceptional service in a remote setting. This role is fully remote, allowing you to connect with guests from the comfort of your home. You will be responsible for managing online reservations, coordinating with virtual kitchen staff, and ensuring a seamless and enjoyable dining experience for our clientele. This is an exciting opportunity to be at the forefront of digital hospitality, utilizing technology to create memorable moments for customers worldwide. We value proactive individuals who thrive in a virtual team environment and are committed to maintaining the highest service standards.

Key Responsibilities

• Manage online reservations and guest communication via digital platforms.
• Greet virtual guests and guide them through the online ordering and dining process.
• Coordinate with the culinary team to ensure timely preparation and delivery of virtual dining experiences.
• Address guest inquiries and resolve any issues that may arise during their virtual meal.
• Maintain detailed records of guest interactions and feedback.
• Uphold service standards and ensure a positive brand image in all virtual interactions.
• Collaborate with the marketing team on promotional activities for virtual events.
• Assist in developing new service protocols for the evolving remote dining landscape.
• Ensure all digital tools and platforms are used effectively to enhance guest experience.
• Contribute to team meetings and share insights for continuous service improvement.

Requirements

• Minimum of 2 years of experience as a Camarero/a de Sala or similar customer-facing role in hospitality.
• Proven ability to deliver outstanding customer service in a high-pressure environment.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Proficiency in using online communication tools, video conferencing, and reservation systems.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated home office setup are essential.
• Must be comfortable and adept at using technology for service delivery.
• Fluency in Spanish is required; knowledge of English is a significant advantage.
• Must be available to work flexible hours, including evenings and weekends, to accommodate guest schedules.

Benefits

• Fully remote work position, offering flexibility and work-life balance.
• Competitive salary and potential for performance bonuses.
• Opportunity to be part of a pioneering company in the digital hospitality sector.
• Access to cutting-edge virtual service technology.
• Professional development and training opportunities.
• Collaborative and supportive remote team culture.