Call center operator

Personalbüro U. Herrmann; Barcelona; Híbrido; Jornada completa

Descripción de la vacante

A dynamic customer service provider is seeking a Call Center Operator in Barcelona. The ideal candidate must be fluent in Italian and English, possess excellent communication skills, and have experience in customer service. Responsibilities include assisting customers via various channels and ensuring high satisfaction levels. Flexible full-time and part-time options are available.

Servicios

Excellent remuneration package

Work from home option

Dynamic multicultural team

Formación

• Native/fluent in Italian, both oral and written.
• At least 6 months experience in Customer service roles preferred.
• Excellent communication skills with problem-solving ability.

Responsabilidades

• Assist customers using various channels.
• Respond to customer queries promptly and efficiently.
• Provide optimal advice regarding client queries.

Conocimientos

Fluent in Italian

Fluent in English (B2)

Excellent communication skills

Computer literate

Resourceful personality

Herramientas

Microsoft Office

Descripción del empleo

Call center operator vacancy in Barcelona Spain

Attention! This vacancy is temporarily suspended!

Responsibilities

• Assist customers using various channels and respond to customer’s questions and concerns regarding the service/product
• Respond to customers queries in timely and efficient manner
• Provide optimal advice regarding various client queries
• Provide accurate product information
• Escalate and reroute the necessary matters & issues to departments in-charge
• Achieve strong customer satisfaction with a focus on quality & results by giving guidance and meeting their individual needs
• Deliver a positive attitude towards the brand
• Maintain and update all job-related administrative forms.

Requirements

• Native/fluent in Italian, both oral and written. Fluent in English (B2)
• At least 6 months experience in Customer service roles will be considered as an advantage
• Computer literate with sound knowledge of Microsoft Office package
• Excellent communication skills with ability to emphasise and drive the problem to solution
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time.

Benefits

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Work from home option for people living in Slovakia
• Option to work full-time (39h/week) or part-time (20/25/30hrs per week)
• Guidance and tools to reach your full potential