Business Support Specialist

elanco; Madrid; Híbrido; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Elanco, a global leader in animal health, seeks a Business Support Specialist in Madrid with a focus on coordinating operations, marketing, and sales support. You will manage front and back-office tasks, vendor coordination, contract handling, event organization, and CRM activities to enable smooth commercial operations.

The role requires a degree in Life Sciences or Business, fluency in Spanish and English, and strong MS Office skills; SAP knowledge is a plus.

Formación

• Degree in Life Sciences or Business.
• Fluency in both Spanish and English.
• Strong proficiency in Microsoft Office software (Word, Excel, PowerPoint).
• Knowledge of SAP is a plus.

Responsabilidades

• Act as main point of contact for PO and Vendor Management for Spain & Portugal, ensuring FRAP policy adherence.
• Maintain monthly financial controls and escalate old open POs for intervention.
• Support organization of customer events and internal meetings, including hotels, flights, and subscriptions.
• Manage third-party contracts with KOLs, speakers, agencies, labs, and universities via templates and archiving in Icertis.
• Oversee promotional materials lifecycle, warehouse inventory, and system updates for sales/technical teams.
• Provide administration and CRM (Elanco Connect) support for promo material shipments and data quality reviews.
• Maintain knowledge of company policies to provide compliance guidance across all commercial activities.

Conocimientos

Bilingual Spanish-English

Organizational skills

Educación

Life Sciences or Business degree

Herramientas

SAP

Microsoft Office

Descripción del empleo

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your role: Business Support Specialist

Responsible for the execution of specific support activities and projects defined by the operations, marketing, digital and sales team within the affiliate. Front and back office support of marketing, sales and technical functions, organizational support for the affiliate, internal and external communication, support for Business Intelligence, organization of events and internal meetings, contract management, interaction with third parties, including the creation of purchase orders, vendor management and control of opex, management of promotional materials including PromoMats and deep knowledge in Ethics&Compliance policies and procedures.

Your Responsibilities:

• Act as the main point of contact for PO and Vendor Management for Spain & Portugal, ensuring processes strictly adhere to FRAP policy while supporting, educating, and providing monthly open PO reports to Budget Holders for OPEX control.
• Maintain adequate, timely monthly financial controls (with a specific focus on Quarter Close) and promptly escalates old open POs to requisitioners for intervention.
• Support the organization of all customer events and internal meetings - including hotels, flights, and congress subscriptions - as needed by the Digital/Events team, alongside managing sponsorship requests.
• Manage all third-party contracts with Key Opinion Leaders (KOLs), speakers, agencies, diagnostic laboratories, and universities by populating template data, collecting signatures, and archiving files through Icertis.
• Oversee the promotional materials lifecycle, warehouse inventory, and system updates, including coordinating the shipment and post-event recovery of materials for sales/technical teams and events.
• Provide administrative and operational support within the PromoMats system.
• Process activity requests originating from sales and technical teams, follow up on commercial agreements with indirect customers, and deliver CRM (Elanco Connect) support across promo material shipments, data quality reviews, approved emails, and key messages.
• Maintain deep knowledge of all company policies and procedures to provide detailed, accurate guidance and compliance support across all commercial activities.

What You Need to Succeed (minimum qualifications):

• Degree level in either Life Sciences or Business qualification.
• Fluency in both Spanish and English.
• Strong proficiency in Microsoft Office software (Word, Excel, PowerPoint).
• Knowledge of SAP system (not strictly required, but will be taken into consideration).

What will give you a competitive edge (preferred qualifications):

• Empathy and passion for the veterinary animal health business.
• Positive attitude and a strong cultural fit with company pillars.
• Demonstrated experience in working effectively with cross-functional teams (e.g., Marketing Services, Finance, Customer Service, and Back Office Support).
• A results-driven team player able to work proactively with a high degree of customer focus across the entire organization.
• Excellent organizational, prioritization, and implementation skills with the ability to manage multiple tasks simultaneously.
• Ability to influence and deliver results through others with personal accountability and a strong drive for execution.
• Possesses an encouraging, can-do attitude.

Additional Information:

• Travel: 0-10%
• Location: ES - Madrid - Hybrid Work Environment

#LI-KS2

Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.