Brand Tech Specialist

Procare Health; Tarragona; Remote; EUR 60,000 - 90,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for surgical robotics. You will support Hugo and DS1 systems, explaining complex tech to healthcare professionals, SUS and FSEs, and coordinate remote and occasional on-site assistance across EMEA.

The ideal candidate holds an engineering degree or medical degree with technical skills, with strong problem solving, communication and documentation abilities.

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering, or medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with the ability to multi-task and prioritize assignments.
• Experience analyzing technical issues for continuous improvement and software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve customer issues and initiate field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex requests.
• Perform technical activities with significant judgment and own improvement projects.
• Ensure all documentation/system entries are completed promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Regular hours 8:00–16:30 CET; on-call 7:00–19:00 with rotating colleagues.

Skills

Robotics experience

Motion control

Software troubleshooting

Remote technical support

Documentation & records management

Education

Biomedical/Electrical/Mechanical engineering degree

Medical degree with technical skills

Job description

Remote Technical Services Specialist Surgical Robotics

Madrid Medtronic

Ayer

Remote

Heerlen, Limburg, Netherlands

Madrid, Madrid, Spain

Milano, Lombardia, Italy

Lisboa, Lisboa, Portugal

Full time

R78991

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE).

This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

Primary Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Required Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• **Fluency in Portuguese, English and Italian is required (C1/C2).**
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they