Bilingual Spanish/English Tech Support Rep - Hybrid

Essence Coaching Group; Málaga; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading customer support firm is seeking a bilingual Customer Support Representative fluent in Spanish and English. The role involves handling customer inquiries, providing technical troubleshooting, and assisting with spare parts purchases. Candidates should have at least 1-2 years of experience in a BPO setting. This position offers a competitive salary of 1700 EUR gross per month and has the potential for a hybrid work model after 6 months based on performance.

Servicios

Access to structured onboarding

Ongoing skill development

Relocation assistance

Formación

• At least 1-2 years of experience in BPO or experience with US customers.
• Ability to troubleshoot basic technical issues.

Responsabilidades

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported.

Conocimientos

Spanish – C1

English – C1

Customer-first mindset

Excellent communication skills

Strong problem-solving ability

Descripción del empleo

A leading customer support firm is seeking a bilingual Customer Support Representative fluent in Spanish and English. The role involves handling customer inquiries, providing technical troubleshooting, and assisting with spare parts purchases. Candidates should have at least 1-2 years of experience in a BPO setting. This position offers a competitive salary of 1700 EUR gross per month and has the potential for a hybrid work model after 6 months based on performance.