Bilingual French/English Tech Support Specialist

Essence Coaching Group; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading heavy equipment service provider based in Spain is seeking a Customer Support Representative who speaks French and English. You will handle customer inquiries via phone, email, and chat, and assist in troubleshooting technical issues. Ideal candidates have a customer-first mindset and at least 1-2 years of experience in a BPO setting. The position offers a gross salary of 1700 EUR per month and potential for a hybrid work model after 6 months.

Servicios

Relocation assistance

Structured onboarding

Ongoing skill development

Formación

• At least 1-2 years of work experience in BPO or experience with US customers.
• Both French and English languages must be at an advanced level.

Responsabilidades

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions.
• Assist customers with spare parts search and purchases.
• Deliver accurate information to customers.

Conocimientos

French – C1

English – C1

Customer-first mindset

Excellent communication skills

Strong problem-solving ability

Attention to detail

Descripción del empleo

A leading heavy equipment service provider based in Spain is seeking a Customer Support Representative who speaks French and English. You will handle customer inquiries via phone, email, and chat, and assist in troubleshooting technical issues. Ideal candidates have a customer-first mindset and at least 1-2 years of experience in a BPO setting. The position offers a gross salary of 1700 EUR per month and potential for a hybrid work model after 6 months.