Bilingual French-English Support — Onsite Barcelona

CNX; Barcelona; Presencial; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Career development programs

Descripción de la vacante

Concentrix in Barcelona (on-site) is seeking a Customer Service Representative who is fluent in French and proficient in English to join our team on a full-time basis.

You will handle customer contacts via phone, email, chat, and other channels, log details, maintain product knowledge, and ensure SLA adherence.

The role offers a full-time contract of 39 hours per week, training provided, and opportunities for career development.

Formación

• Fluent in French and proficient in English.
• Customer service mindset with strong communication skills.
• Ability to log call details and manage SLA requirements.

Responsabilidades

• Handle incoming customer contacts via telephone, email, chat or other channels and resolve requests.
• Log call details and provide timely responses within SLA.
• Maintain product knowledge related to customer applications.
• Ensure contractual SLA is met.

Conocimientos

French language

English language

Customer service

Herramientas

Call management systems

Descripción del empleo

Concentrix in Barcelona (on-site) is seeking a Customer Service Representative who is fluent in French and proficient in English to join our team on a full-time basis.

You will handle customer contacts via phone, email, chat, and other channels, log details, maintain product knowledge, and ensure SLA adherence.

The role offers a full-time contract of 39 hours per week, training provided, and opportunities for career development.