Bilingual Customer Support Specialist (French/English) – Hybrid

Essence Coaching Group; Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading international customer service provider is seeking a Customer Support Representative fluent in French and English to join its innovative team. The role involves troubleshooting technical issues, assisting customers with purchases, and ensuring a high-quality customer experience. Ideal candidates will have strong communication skills and a customer-first mindset. A hybrid work model may be available after six months based on performance.

Servicios

Structured onboarding

Ongoing skill development

Relocation assistance

Formación

• Fluent in French and English with C1 level proficiency.
• At least 1-2 years of work experience in BPO or with US customers.
• Attention to detail and customer support skills.

Responsabilidades

• Handle inbound and outbound requests via various channels.
• Troubleshoot basic technical issues effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and support to customers.

Conocimientos

French – C1

English – C1

Customer-first mindset

Excellent communication skills

Problem-solving ability

Descripción del empleo

A leading international customer service provider is seeking a Customer Support Representative fluent in French and English to join its innovative team. The role involves troubleshooting technical issues, assisting customers with purchases, and ensuring a high-quality customer experience. Ideal candidates will have strong communication skills and a customer-first mindset. A hybrid work model may be available after six months based on performance.