Bilingual Customer Service Agent — Spanish/English (Ceuta, Hybrid)

The Rank Group; Ceuta; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading online gaming operator is seeking a dedicated Customer Service representative in Ceuta. The role involves ensuring customer satisfaction through effective communication and resolving issues. Ideal candidates are native Spanish speakers with strong English skills, capable of using multiple systems, and have prior experience in customer service or sales. This position offers hybrid working opportunities and a commitment to employee wellbeing, training, and growth.

Servicios

Hybrid working

Employee wellbeing support

Leadership training

Medical insurance

Life insurance

Formación

• Experience of working in a customer environment.
• Ability to create trust and excellent persuasive skills.
• Fast learner and comfortable using new systems and technology.

Responsabilidades

• Ensure accurate records of all work undertaken.
• Resolve product or service problems for customers.
• Contribute ideas for improving customer service procedures.
• Maintain detailed customer database records.
• Respond to technical and account-related questions.

Conocimientos

Native Spanish speaker

Good communication in English

Excellent communication skills

Persuasive and influencing skills

Customer service or sales experience

IT skills

Proficiency with Microsoft Office

Fast learner using new systems

Herramientas

Salesforce

Descripción del empleo

A leading online gaming operator is seeking a dedicated Customer Service representative in Ceuta. The role involves ensuring customer satisfaction through effective communication and resolving issues. Ideal candidates are native Spanish speakers with strong English skills, capable of using multiple systems, and have prior experience in customer service or sales. This position offers hybrid working opportunities and a commitment to employee wellbeing, training, and growth.