(BAV-310) Crm, Customer Success & Marketing Automation Associate – Mautic Specialist

Data Innovation; Pontevedra; A distancia; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading company specializing in CRM and marketing automation is seeking a CRM, Customer Success & Marketing Automation Associate with expertise in Mautic. This role requires both technical operations and customer success management, contributing to significant email campaigns. The successful candidate will have the opportunity to work remotely and shape project outcomes in an ambitious, growth-oriented team.

Servicios

Flexible schedule

Competitive salary and performance bonus

Potential stock options

Impact on large-scale email marketing

Accelerated learning opportunities

Formación

• 2-4 years in CRM/Marketing Automation, minimum 1 year with Mautic.
• Proficient in SQL and executing complex queries.
• Experience with project management and technical operations.

Responsabilidades

• Manage Mautic installations, ensuring campaigns run smoothly.
• Serve as the primary contact for customer success and account management.
• Co-manage JIRA boards and prioritize tasks with the CEO.

Conocimientos

CRM/Marketing Automation

SQL

Linux CLI

Project Management

Technical Communication

AI Tools Mastery

Educación

Experience in CRM/Marketing Automation

Herramientas

Mautic

Amazon Athena

JIRA

Descripción del empleo

CRM, Customer Success & Marketing Automation Associate – Mautic Specialist

(Remote - CET ± 4 h)

This hybrid role combines hands-on expertise in Mautic with multichannel campaign management and Customer Success coordination across clients, internal developers, and the CEO.

You will be the technical marketing operator ensuring campaigns run smoothly and the primary contact for delivering value through our managed deliverability and profitability-focused ESP.

Key Responsibilities

1. Technical Operations & Analytics
   • Manage the Mautic stack – installations, upgrades, plugins, security.
   • Access servers via SSH to audit and optimize cron jobs (segments, campaigns, webhooks, backups) with Dev-OPS.
   • Identify and fix misconfigurations like duplicate triggers or missing workers.
   • Query Amazon Athena (SQL) on engagement data to validate KPIs and generate insights.
   • Monitor deliverability using tools like InboxTracker, Litmus, and MXToolBox, maintaining inbox placement >95%.
   • Integrate Mautic with client websites, e-commerce, CDP, BI, and ad platforms via API/Webhooks.
2. Customer Success & Coordination
   • Serve as the primary success contact for assigned accounts: schedule meetings, gather requirements, create tickets, track SLAs.
   • Coordinate hand-offs between dev team, CEO, PM, and clients; ensure clarity on expectations, blockers, and deadlines.
   • Present weekly performance reports highlighting growth metrics and next steps.
   • Collect feedback and convert into backlog items or optimization ideas.
3. Project Prioritization & Growth
   • Co-manage JIRA boards with the CEO, prioritizing tasks for maximum ROI.
   • Run experiments (subject-line tests, new segments) and measure impact.
   • Identify and scope new customers fitting our profile (10+ million emails/month).

Skills & Traits We Value

• 2–4 years experience in CRM/Marketing Automation, with at least 1 year as primary Mautic owner.
• Proficiency in SQL (Amazon Athena), including window functions and cost control.
• Linux CLI skills: cron, log grep, bash scripting.
• Ability to explain technical concepts to marketers and executives.
• Strong project management skills with attention to detail and a 'definition of done' mindset.
• Fast iteration mindset with lean resourcefulness.
• Mastery of AI tools like ChatGPT or Copilot for rapid content creation and queries.
• Bonus: experience with Optimove, Bird.com, Klaviyo, Braze, or Iterable; proficiency in French.
• Alignment with Amazon Leadership Principles.

Stack Overview

Layer: Tech, ESP/MAM - Mautic v5.2.3+, SparkPost MTA, Amazon SES/qMail
Data: AWS S3, Athena, Tableau
Infra: AWS, Contabo, Airflow, Ubuntu 22, CloudWatch, Bitbucket/GitHub
Tools: InboxTracker, Litmus, MXToolBox, HetrixTools, EmailOnAcid, ChatGPT, Abacus.AI

What We Offer

• Remote-first (CET ± 4 h) with flexible schedule.
• Full-time or part-time; competitive salary + performance bonus + potential stock options.
• Impact on brands sending 10+ million emails/month.
• Accelerated learning in deliverability, data, CS, and AI-driven content.
• Join an ambitious team valuing sanity and shareholder value.

Success in 30/60/90 Days

• 30 days: Set up a new sending domain, configure DNS, warm-up plan, SES credentials, Mautic settings, and document processes.
• 60 days: Lead Customer Success for one client, achieving consistent growth and resolving issues proactively.
• 90 days: Manage three clients end-to-end with minimal CEO intervention and source a new customer.

Ready to Apply?

Send your CV plus:

• A 3-minute video (Loom or similar) showcasing a Mautic or Athena success story.
• The Athena query you used to count unique bounces in the last 24 hours.
• A snippet of cron you optimized.

Email us. If suitable, we will schedule a Google Meet interview.

About Data Innovation

We help Business, Marketing & CRM teams increase margins, traffic, revenue, and activations while reducing costs. Our stack includes Mautic, SparkPost/Amazon SES/qMail, and Tableau, enriched with advanced analytics and AI tools. Our clients include Nestlé, Brown-Forman, Tradedoubler, and various agencies and scale-ups. We are a small, high-ownership team working closely with the CEO to develop projects, delight customers, and grow the business.