Balenciaga Sales Associate

Balenciaga S.A.; Madrid; Presencial; EUR 18.000 - 25.000; A tiempo parcial

Descripción de la vacante

Una reconocida marca de lujo busca un Sales Associate para su tienda en Madrid. El candidato ideal tendrá experiencia en atención al cliente y habilidades de comunicación. Ofrecemos una oportunidad única de unirse a Balenciaga y contribuir a su crecimiento dentro de un grupo de lujo en expansión.

Formación

• Experiencia previa en un rol similar.
• Experiencia en un entorno de atención al cliente cara a cara.
• Fluidez en español e inglés; conocimiento de un tercer idioma es un plus.

Responsabilidades

• Desarrollar y mantener un buen conocimiento del producto y proporcionar un excelente servicio al cliente.
• Reponer el stock y mantener altos estándares de presentación de mercadería.
• Manejar quejas de clientes y asegurarse de que los problemas se resuelvan satisfactoriamente.

Conocimientos

Servicio al cliente

Comunicación

Trabajo en equipo

Adaptabilidad

Descripción del empleo

Summary

Cristóbal Balenciaga founded the House in 1917 in Spain. In 1937, he established the brand in Paris, designing collections there until 1968. Cristóbal Balenciaga was known as "the master of us all" by Christian Dior and "The Couturier of the Couturiers" by Gabrielle Chanel. The house is renowned for its modern shapes.

While the brand's identity is rooted in conceptual prêt-à-porter collections, its leather goods, footwear, and accessories also enjoy worldwide success. Notably, its handbag collections are iconic. Recently, a focus on developing Balenciaga's menswear collections has been highly successful.

Since October 2015, Demna Gvasalia has been the artistic director for both men's and women's collections.

Part of the Kering group since 2001, Balenciaga remains one of the most influential names in fashion.

Job Description

We are seeking a Sales Associate to join our team in Madrid ECI, reporting to the Store Manager.

Your Opportunity

To elevate the in-store customer experience with flawless service that dazzles. You will seek out and leverage opportunities to enhance sales and foster growth.

How You Will Contribute

• Develop and maintain good product knowledge and provide excellent customer service
• Understand current products, trends, and collections, ensuring customers are informed
• Replenish stock and maintain high standards of merchandise presentation
• Handle customer complaints, seek assistance when necessary, and ensure issues are resolved satisfactorily
• Stay updated on customer requirements and operating procedures
• Be aware of daily sales targets and performance, using appropriate sales techniques to meet them
• Understand and adhere to all procedures and policies
• Maintain personal appearance and presentation in line with company standards
• Follow security and health & safety regulations
• Open and close the store as needed, following security protocols
• Perform additional duties within the scope of the Sales Consultant role as necessary

Who You Are

• Previous experience in a similar role
• Experience in a face-to-face customer service role
• Ability to adapt to change and work under pressure
• Strong communication and interpersonal skills
• A team player with a shared goal
• Fluent in Spanish and English; knowledge of a third language is a plus

Why Work With Us?

This is a fantastic opportunity to join the Balenciaga journey and contribute to business growth within a thriving luxury group that offers endless learning and development opportunities.

Balenciaga is committed to professional growth and empowering employees to excel. We foster a high-performance environment where everyone can reach their full potential.

Diversity Commitment

We believe diversity enriches our workplace and client experience. As an equal opportunity employer, we welcome applications from all backgrounds, focusing on competencies and alignment with our brand values. We aim to set our people up for success and discuss how you can excel in our company during the interview process.

Job Type

Fixed Term

Start Date

2025-09-01

Schedule

Part-time

Organization

Balenciaga Spain, S.L.