Back Office Specialist with Italian - Remote from Spain

Teleperformance; Barcelona; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading customer service company in Barcelona is seeking a professional skilled in data management. You will prepare data for the Pre-Sales Team, ensuring quality and accuracy. The ideal candidate is fluent in Italian and has solid English skills. This full-time position offers a gross salary of 19,000€ plus a bonus of 1,800€ annually.

Servicios

Referral Program

Career development investment

Modern working environment

Attendance bonus

Formación

• Experience in data management, quality and cleaning.
• Native/advanced level of Italian.
• B2 level of English or higher.

Responsabilidades

• Prepare data for the Pre-Sales Team and manage scoring models.
• Ensure data quality and cleaning processes are maintained.
• Conduct eligibility checks to ensure prospects are eligible.

Conocimientos

Data management

CRM experience

Communication skills

Problem-solving

Critical thinking

Herramientas

Qlik

Descripción del empleo

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals to join our team. You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories.

Responsibilities

• Prepare the data for the Pre-Sales Team, manage scoring models and data providers to guarantee the best quality of contacts.
• Data quality and cleaning processes and ensure this data is properly updated in the database according to business.
• Company evaluation: assess company potential using provided guidelines and online tools.
• Company qualification: conduct eligibility checks using internal tools to ensure prospects are eligible for acquisition.
• Be on the lookout for industry news and trends to ensure timely prospecting.
• Data Mapping, construction and extraction.
• Understand market seasonality and collaborate with sales programs to plan ahead on sourcing areas, according to the sales team’s needs.
• Identify and correct data quality issues.
• Responsible for delivering a set of contacts based on the agreed quarterly target.
• Maintenance of the data.

Qualifications

• Experience in data management, quality and cleaning.
• Native/advanced level of Italian.
• B2 level of English or higher.
• Experienced user in CRM.
• Quick to learn new processes and tools such as Qlik.
• Good verbal and written communication skills in appropriate language.
• Motivation & personality for seeking customer satisfaction and resolution.
• Ability to take initiative, prioritize, and manage time effectively.
• Candidates must be located in Spain.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality.
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals.
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions.
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration.
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights.
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions.
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification.

Benefits

• A full-time position with working hours from Monday to Friday from 9am to 6pm.
• Salary: 19.000€ gross/year + 1.800€ gross/year attendance bonus.
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
• Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
• Working environment that is modern and bright with a dynamic and multicultural atmosphere.