Assistant Front Office Manager - Four Seasons Resort Mallorca at Formentor

Four Seasons Hotels and Resorts; Islas Baleares; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Islas Baleares is seeking an Assistant Front Office Manager to oversee front desk operations, ensure excellent guest experiences, and lead a motivated front desk team. The ideal candidate has 2 years of experience, speaks fluent English and Spanish, and has a passion for customer service. This full-time role offers a competitive salary and benefits, including accommodation and meal perks.

Servicios

Competitive Salary

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Discounts at hotel restaurants

Discounts on local services

Possibility of accommodation and transportation to work

Formación

• 2 years of experience in a similar role.
• Fluent in written and spoken English and Spanish.
• Legal authorization to work in Spain.

Responsabilidades

• Oversee daily operations at the front desk.
• Work closely with departments handling guests.
• Resolve guest concerns professionally.
• Monitor guest satisfaction scores.
• Assist with training and performance reviews.

Conocimientos

Strong organizational skills

Interpersonal skills

Fluent in English

Ability to work under pressure

Ability to adapt to change

Educación

Professional / Technician degree

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About The Role

The Assistant Front Office Manager oversees the daily operations of the Front Office, ensuring that guests receive a seamless, welcoming, and exceptional arrival and departure experience. This role is responsible for supervising and motivating the front desk team, managing guest relations, ensuring accuracy in reservations and billing, and upholding service excellence. The Front Desk Manager acts as a key point of contact for guests and plays a pivotal role in shaping the guest experience and maintaining brand standards.

What You Will Do

• Oversee daily operations at the front desk, including check-in/out procedures, room assignments, and guest inquiries.
• To work closely with all departments in the handling of groups, VIPs, return guests, etc. Establish rapport with frequent visitors; keeps everyone well-informed about guests' preferences.
• Resolve guest concerns with poise and professionalism, ensuring complete satisfaction.
• Monitor and improve key performance metrics including guest satisfaction scores.
• Assist with training, scheduling, and performance reviews of team members.
• Lead, coach, and mentor front desk staff to ensure consistent service excellence.

What You Bring

• Familiar with basic shipboard operation.
• Fluent in written and spoken English and in additional language(s).
• Knowledge of general office practices, procedures and equipment.
• Ability to prioritize tasks and work independently.
• Strong organizational, interpersonal and communication skills.
• Ability to interact with senior-level management and owner representatives.
• Adherence to specific scheduled working hours yet being flexible to operational requirements.
• Ability to interact professional in an international team.
• Capable to perform assigned duties under pressure (time constraints) and in a constant changing environment.
• Easily adapts to change.
• Legal authorization to work in Spain.

Work Experience

2 Years.

Degree

Professional / Technician.

Languages

Spanish / English.

Language Ability

High.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• Discounts at our hotel restaurants.
• Discounts on local services.
• Possibility of accommodation and transportation to work (at a reduced cost).

Schedule & Hours

Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).