AI Transformation & Process Excellence Manager (Public Service)

Accenture España; Barcelona; Hybrid; EUR 80,000 - 110,000; Full time

Benefits offered by this job

Private medical insurance

Wellbeing programs

Flexible benefits and learning paths

Job summary

Accenture in Barcelona is seeking an experienced Knowledge Graph Engineer to lead future-state process specification and AI integration design. The role sits in the Data & AI practice and combines client workshops, benchmarking analyses, and change management to deliver transformative outcomes in a hybrid work setting.

You will own delivery across discovery, design, and operating model alignment, mentoring junior practitioners and supporting business development.

Qualifications

• Bachelor's Degree in a relevant field is required.
• Proven experience in process excellence and redesign.
• Ability to lead client discovery workshops and present to senior leadership.
• Experience using AI-assisted tools for benchmarking and workshop facilitation.
• Hands-on experience integrating AI in process design.

Responsibilities

• Lead future-state process specification and AI integration design.
• Run client discovery workshops and manage stakeholder interviews.
• Drive benchmarking analyses and change-impact assessments.
• Facilitate design thinking sessions with cross-functional teams.
• Connect operating model to future-state processes for practical transformation.
• Contribute to business development and co-author proposals.
• Coach junior practitioners on AI design principles and handoffs.

Skills

Process redesign

Client workshops leading

AI benchmarking

AI design principles

Spanish/English bilingual ability

Education

Bachelor's Degree in a relevant field

Tools

Process mining

AI tooling for benchmarking

Job description

Accenture, recognized as a Great Place To Work®, is a leading global professional services company that helps major businesses, public administrations, and other organizations around the world develop their digital core, optimize their operations, accelerate revenue growth, and improve services for citizens, creating tangible value at speed and scale.

We are looking for experienced Knowledge Graph Engineers to join our Data & AI practice in Spain.

This role is available in Barcelona and follows a hybrid working model, combining remote work with in-office collaboration to foster innovation, knowledge sharing, and close teamwork.

Candidates must reside in Spain and hold a valid permit to work in Spain.

YOU ARE

You own the full process transformation design cycle for your industry or function — from assessing how market forces, regulatory shifts, and technology changes are reshaping the landscape, through specifying the future-state process, to defining how people will adopt new ways of working. You're the domain authority on your team: clients and colleagues come to you because of what you know about how this industry or function actually works. You combine business expertise, technical literacy and AI process to drive transformation.

You are AX designing at the intersection of human, agent, and process as part of the transformation work. When you design a future-state process, you naturally consider how AI agent experiences should be shaped to serve both the business outcome and the people working alongside those agents.

THE WORK

• Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area.
• Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
• Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.
• Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
• Connect operating model to future-state processes to drive transformation approaches that are practical and credible.
• Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.
• Contribute to business development by qualifying opportunities and co-authoring proposals.
• Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.
• Embed AX Design principles into process specifications — defining how AI agent experiences should be shaped within each process step in your domain, including agent autonomy levels, escalation triggers, and the quality of human-agent handoffs.

EDUCATION

• Bachelor's Degree in a relevant field

Basic (required) Qualification

• Proven experience in process excellence, process redesign, or management consulting.
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership.
• Proven track record building benchmarking analyses and change-impact assessments.
• Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation.
• Experience designing future-state processes with AI to reinvent the way the work is done (e.g. operating model changes, adoption approaches, etc.)
• Hands‑on experience with integrating AI and automating business process design.
• Deep expertise scoping and delivering project work in at least one industry domain (e.g., Public Service)
• Applied knowledge of AI Design principles — specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human‑agent handoff quality
• Fluent in Spanish (C2 or native speaker) and high level of understanding and communicating in English (minimum C1). Any other languages are a plus.

Preferred Qualification

• Understands AI strategy, ecosystem choices and how AI can transform business processes.
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership.
• Proven track record using AI enabled industry benchmarking analyses and change-impact assessments.
• Familiarity with process mining or digital twin approaches for process validation.
• Experience contributing to business development, proposals, or RFP responses.
• Helps define how teams work differently because of AI and Leads teams of junior practioners on effective use of AI use and AI design principles.
• Strong executive communication skills; ability to present complex process and technology design decisions in business terms to senior leadership.
• Experience contributing to business development, proposals, or RFP responses.
• Applied knowledge of AI Design principles — specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human‑agent handoff quality.

At Accenture, recognized as a Great Place To Work®, we are committed to a hybrid work model that, supported by technology and our office spaces, enables us to maintain the essential human connection needed to collaborate effectively with our teams and clients. This connection helps us foster our culture of inclusion and diversity and has contributed to being recognized by Refinitiv as one of the world's most diverse companies.

In addition, we offer:

• Private medical, life, and accident insurance
• Medical services and wellbeing programs
• Flexible benefits program and employee share purchase plan
• Flexible working arrangements (working hours, additional leave days, vacation options, and more)
• Personalized learning and career development paths
• Sustainability initiatives and opportunities to participate in the Accenture Foundation
• Employee diversity and inclusion networks
• Additional benefits, including special banking conditions through our Bankinter office and profit-sharing programs