AI Tech Product Specialist - Madrid

Europ Assistance; Madrid; Hybrid; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Ticket restaurant

Access to Training Platform

Employee and family discounts club

Job summary

Europ Assistance is looking for an AI Technology Product Specialist to accelerate AI & Digital Transformation across the Mediterranean Region. Situated in Madrid, this role involves working closely with local and group teams to develop AI-driven solutions, contributing to configuration of chatbots and automation workflows.

The candidate should have a degree in Computer Science or related fields and 1–3 years of relevant experience. The position offers a hybrid work model and competitive salary based on experience.

Qualifications

• 1–3 years of experience in software development, data, automation or AI-related roles.
• Working knowledge with LLMs and GenAI concepts.
• Basic experience with cloud environments (Azure and/or AWS).

Responsibilities

• Contribute to the development and configuration of AI solutions including chatbots and automation workflows.
• Support requirements analysis, documentation and solution design.
• Monitor solution performance and KPIs for continuous improvement.

Skills

Hands-on and curious

Collaborative

Structured and reliable

International mindset

Education

Degree in Computer Science, Engineering, Data Science or related fields

Tools

Python

Microsoft Power Platform

Job description

To support the acceleration of AI & Digital Transformation across the Mediterranean Region, Redion is looking for an AI Technology Product Specialist.

Reporting to the Regional AI Manager and working closely with Group AI teams and local business and IT stakeholders in Italy, Spain and Portugal, you will contribute to the design, development and rollout of AI-driven solutions.

This role is ideal for a hands-on, technically curious professional who wants to grow in applied AI, automation and GenAI within a complex, international environment.

AI Solution Development & Support

• Contribute to the development and configuration of AI solutions, including chatbots, copilots, automation workflows and data-driven use cases.
• Support prototyping and testing activities, helping transform business ideas into working proofs of concept.
• Assist in the industrialization and deployment of AI solutions on the Group AI Platform.

Collaboration with Business & IT

• Work with regional business teams to understand processes and operational needs.
• Support Group AI roles in requirements analysis, documentation and solution design.
• Collaborate with IT, Security and Infrastructure teams to ensure solutions are secure, compliant and production‑ready.

AI Operations & Continuous Improvement

• Monitor solution performance and KPIs, contributing to continuous improvement and optimization.
• Support troubleshooting and minor enhancements after go‑live.
• Contribute to knowledge sharing, documentation and best practices across the Mediterranean Region.
• Stay up to date on GenAI, LLMs and automation technologies.
• Participate in internal AI communities, pilots and experimentation initiatives.
• Gradually grow autonomy and responsibility on assigned use cases.

Who you are

• Hands‑on and curious: You enjoy learning by doing and experimenting with new technologies.
• Collaborative: You work well in cross‑functional and multicultural teams.
• Structured and reliable: You pay attention to quality, documentation and follow‑through.
• International mindset: Comfortable working in English in a regional context.

Education

Degree in Computer Science, Engineering, Data Science or related fields.

Experience

• 1–3 years of experience in software development, data, automation or AI-related roles.
• Initial exposure to AI, machine learning or GenAI projects is a strong plus.

Technical skills

• Working knowledge with LLMs and GenAI concepts (e.g. GPT‑based solutions).
• Familiarity with Python and data libraries (e.g. Pandas, NumPy).
• Basic experience with cloud environments (Azure and/or AWS).

Low‑code & tools

• Exposure to Microsoft Power Platform (Power Automate, Copilot Studio) is a plus.
• Interest in dashboards and KPI tracking (e.g. Power BI).

Languages

• English & Spanish: professional working proficiency (B2 or higher).
• Italian is a plus.
• Be part of a growing AI & Automation journey in a global insurance & assistance group.
• Gain hands‑on experience on real, production AI use cases.
• Work in a regional, international context, close to business operations.
• Grow technically and professionally toward more senior AI or Product roles.

What we offer

• Work in an international environment. Office based in Madrid.
• Competitive salary based on your experience.
• Ticket restaurant.
• Hybrid model.
• Access to Training Platform.
• Employee and family discounts club.