AI Change Management Specialist

Banco Santander SA; Madrid; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Inclusive work environment

Exposure to global stakeholders

Collaborative team culture

Job summary

Banco Santander SA in Madrid is seeking an AI Change Management Specialist to support the adoption of Data & AI across geographies. This role involves mobilizing Change Champion networks, assessing organizational readiness, and collaborating with cross-functional teams.

The ideal candidate will have 3-5 years of experience in transformation and change management, along with strong communication skills. Join Santander’s ambitious transformation strategy and contribute to a technology-driven organization aiming for a sustainable future.

Qualifications

• 3-5 years of experience in transformation or change management.
• Familiarity with Data & AI initiatives.
• Strong communication skills for strategic frameworks.

Responsibilities

• Help mobilize a Change Champion network.
• Assess organizational readiness and cultural maturity.
• Track adoption metrics and collect feedback.

Skills

Change management experience

Project delivery

Stakeholder engagement

Data & AI familiarity

Communication skills

Job description

## AI Change Management SpecialistCandidatar-selocations: Madridtime type: Tempo Integralposted on: Publicado hojejob requisition id: Req1588770AI Change Management SpecialistCountry: Espanha**IT STARTS HERE**Santander (www.santander.com) is evolving from **a global, high-impact brand**into a **technology-driven organization**, and our people are at the heart of this journey. **Together**, we are driving a **customer-centric transformation**that values bold **thinking, innovation**, and the **courage to challenge**what’s possible. This is more than a strategic shift. **It’s a chance for driven professionals to grow, learn, and make a real difference**.Our mission is to contribute to help more **people and businesses prosper**. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.**Technology at Santander: Where innovation drives business**Being part of the **Technology** team at Santander means working at the heart of the Group's transformation. Our purpose is to support the business with innovative solutions that have a real impact on customers, employees and communities. We contribute to business challenges by combining **cutting-edge technology** — from cloud-native architectures and data streaming to generative artificial intelligence — with **agile and collaborative methodologies**. Here, every line of code, every operational improvement and every process optimisation has a purpose, and everything we build contributes to a more **inclusive, efficient and sustainable future**.**THE DIFFERENCE YOU MAKE**Santander Digital Services is looking for a Project Manager with experience in end-to-end project delivery and executive-level reporting to senior management. Specialized in translating project performance into clear, structured, and actionable insights, ensuring full visibility on progress, risks, dependencies, and outcomes.**About the Role**At Santander, we are building a globally connected and locally adapted Data & AI organization. As a **Data & AI Change Management Specialist**, you will contribute to support the adoption of our Data & AI portfolio across geographies and functionsYou will collaborate in designing and implementing change management strategies that accelerate adoption, align with regulatory and cultural contexts, and create long-term value through sustained transformation.It’s an ideal role for someone passionate about how people, structure, and process come together to drive sustainable transformation in a complex, global organization.**Key Responsibilities*** **Help mobilize and sustain** a global-local Change Champion network by providing guidance, materials and follow-up.* **Contribute to the assessment** of organizational readiness and cultural maturity by collecting inputs, preparing documentation, and synthesizing feedback.* **Support the delivery** of change actions within high-impact use cases and initiatives, ensuring alignment with the broader change experience.* **Track adoption metrics** and assist in collecting feedback to help measure the effectiveness and sustainability of change efforts.* **Collaborate with cross-functional teams** (Business, Technology, Talent, Compliance) to support the integration of change activities into their operational plans.* **Support the deployment of organizational models and team structures** aligned with Santander's Data & AI operational framework.WHAT YOU’LL BRING* **3–5 years of experience** in transformation, enablement, change management or operating model deployment in large or matrixed organizations.* Familiarity with **Data & AI initiatives** and how they impact organizational roles, governance, and collaboration models.* Experience supporting **multi-stakeholder projects**, particularly involving business, technology, data, and compliance areas.* Strong communication skills with the ability to **translate strategic structures into clear, actionable frameworks** for teams.* High level of **organizational awareness and stakeholder engagement**, particularly in federated or global environments.* Proficient in English (C1 minimum).**What We Offer*** The opportunity to contribute to one of the most ambitious Data & AI transformations in the financial sector.* A strategic role at the intersection of change, enablement, and operating model design.* Exposure to global stakeholders and the ability to impact how Santander embeds AI across its organization.* A collaborative team environment committed to responsible, human-centered transformation.**LOCAL COMPLIANCE**Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.**WHAT TO DO NEXT**If this sounds like a role you are interested in, then please apply.