Agentic Customer Success Manager

Qlik; Barcelona; Presencial; EUR 50.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career progression

Flexible environment

Corporate responsibility

Descripción de la vacante

Qlik is seeking a Customer Success Manager to drive retention and product adoption across a large base of customers in Barcelona. You will leverage automation and data-driven insights to maximize impact in a fast-paced, scalable environment.

Ideal candidates bring 1–5 years in Customer Success or related roles, a strong SaaS/data analytics background, and English fluency. Experience with Qlik's suite is a plus; a degree or equivalent is required.

Formación

• University degree or equivalent education.
• 1–5 years of relevant professional experience in Customer Success, Account Management, or a related role.
• Fluency in English is required; additional languages are advantageous.
• Working knowledge of SaaS products and proficiency with data analytics platforms.

Responsabilidades

• Provide scalable engagement to a large portfolio of customers using a high volume of touchpoints.
• Drive retention and product adoption at scale by deploying targeted interventions across a large customer base.
• Implement automated onboarding journeys, campaigns, webinars, and lifecycle touchpoints designed with AI-driven outreach and digital engagement.
• Monitor customer health using data from CS Operations and prioritize outreach where it matters most.

Conocimientos

SaaS knowledge

Data analytics

Analytical skills

Independent

Relationship building

English fluency

Qlik experience

Educación

University degree or equivalent

Herramientas

Qlik product suite

Descripción del empleo

What makes us Qlik? A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Agentic Customer Success Manager Role

The Agentic Customer Success Manager (CSM) is a scaled role focused on driving retention and product adoption across a large volume of Qlik customers. Using automation and data-driven insights, this role is designed for someone who thrives in a high‑velocity environment and wants to maximize customer impact through intelligent, tech‑led engagement rather than traditional one‑to‑one management. As Qlik continues to grow its SaaS footprint, we need CSMs who can leverage agentic frameworks and our full product suite to keep customers healthy, engaged, and successful at scale.

What makes this role interesting?

Work at the intersection of data, AI, and customer experience — you'll be one of the first CSMs at Qlik to operate in an agentic‑first mode[JV1] with Qlik leading the way, using automation and intelligence to drive outcomes for hundreds of customers simultaneously.

• Accelerate your career on a clear progression path from Associate CSM through to Principal CSM, with defined scope, skills, and expectations at every band — and a culture that rewards ownership and initiative and can lead to further opportunities. [JV2]
• Join a globally recognized, Gartner Magic Quadrant Leader that is actively investing in the future of AI‑driven customer success. You'll have real tools, real data, and real autonomy to make a measurable difference to customer outcomes.
• You'll need to balance managing a scalable book of business with the analytical rigor to identify at‑risk accounts, drive adoption at scale, design proactive interventions, and continuously refine your approach based on data. This role is for problem‑solvers who thrive on complexity and scale.
• We're building a repeatable customer success model that can serve the full breadth of Qlik's customer base by ensuring that even customers without a dedicated CSM receive world‑class engagement, education, and support to maximize the value of their Qlik investment.

Here’s how you’ll be making an impact:

Take the duties & responsibilitiesIn this role, you’ll be a critical driver of customer health and product adoption across Qlik's scaled customer segment. Here’s what that looks like day to day:

• Provide scalable engagement to a large portfolio of customers through a high volume of impactful touch points; your workload is task‑driven rather than a fixed account list, so you’ll move fluidly between accounts based on what’s flagged as urgent, at‑risk, or ready for the next stage of their journey.
• Drive retention and product adoption at scale by deploying targeted, at‑scale interventions across a large, dynamic customer base; re‑engaging unresponsive accounts, resolving escalations, and surfacing new use cases that help the renewals team turn potential churn into renewed confidence in Qlik’s platform.
• Execute and optimize agentic engagement programs by establishing automated onboarding journeys, campaigns, webinars, and lifecycle touchpoints designed by our centralized CS programs team blending AI‑driven outreach with task‑based digital engagement and live interaction reserved for paid or at‑risk accounts.
• Monitor customer health using data and insights produced by CS Operations, identifying at‑risk segments and usage trends, then prioritizing your outreach where it will make the biggest difference.

We’re looking for a teammate with:

• University degree or equivalent education, plus one to five years of relevant professional experience in Customer Success, Account Management, or a related customer‑facing role (or a Master’s degree without prior experience).
• You have a working knowledge of SaaS products and are comfortable navigating data and analytics platforms.
• You bring strong analytical and problem‑solving skills, thrive working independently in a fast‑paced environment, and know how to build productive relationships across a large customer base.
• Experience with Qlik's product suite or similar BI/analytics tools is a plus.
• Fluency in English is required; additional languages are an advantage.

The location for this role is: Barcelona, Spain

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs Culture of innovation, technology, collaboration, and openness Flexible, diverse, and international work environment Giving back is a huge part of our culture.
• Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.