Afterhours Customer Success Manager (German Speaking) - (3:00pm - 11:00pm CET) [M-060]

SS&C Intralinks; Tarragona; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

Une entreprise technologique de premier plan recherche un AfterHours Customer Success Manager (h/f) parlant allemand pour gérer les relations avec les clients et les soutenir dans l'utilisation des logiciels. Ce rôle d'entrée de gamme implique support, formation et coordination de projets, nécessitant des compétences en communication et une passion pour le succès client. Les horaires de travail comprennent des heures du soir, offrant une option de travail majoritairement à distance avec quelques présences au bureau.

Formación

• Passionné(e) par le succès client.
• Capacité à travailler en soirée.
• Fluency in English and native level German.

Responsabilidades

• Coordonner et compléter des projets dans l'équipe de succès client.
• Former les clients sur la plateforme.
• Gérer les attentes et relations des clients.

Conocimientos

Compétences en communication

Capacité à résoudre des problèmes

Compétences techniques

Educación

Diplôme de bachelor préféré

Descripción del empleo

Customer Success Manager

-

German Speaker

About the Team The global Customer Success team is integral in creating long term value for our customers and ensuring their success with our technology. This team is highly regarded as trusted advisors that guide and advocate for our extensive portfolio of customers. Working closely with customers, Customer Success plans SaaS implementations, on-boardings, trainings, and ongoing support. This team also identifies opportunities and challenges from the way the customer engages with our solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.





Overview The AfterHours Customer Success Manager is an entry level position in the CS organization and will work with customers on general maintenance and support for new and on-going implementations. In this role, the CSM may be the direct line for exchange managers and contract signers to address inbound questions and issues while supporting sales and interacting with other internal groups. The CSM will work under the guidance of other CS professionals and will apply professional concepts, or company policies and procedures to execute work and resolve routine issues. This role prepares employees for Senior CSM.

Responsibilities Responsible for the coordination and completion of projects on Customer Success team. Customer onboarding / platform training Develop familiarity with a variety of the field's concepts, practices, and procedures. Work closely with their assigned sales teams. Define project scope, determine appropriate project features and functionality, liaise with key contacts throughout the active project engagement process. Manage customer relationships and expectations, liaise with sales as well as other internal teams.



Performs other duties as assigned.

Qualifications Passionate about customer success. Solid presentation skills, communication skills, technical acumen, and problem solving skills. Experience providing customer service. Business level Fluency in English and native level

German. Able to work evening hours with flexibility off-hours and ongoing mobile phone (email) monitoring (working hours 3.00 – 11.00 PM CET)

Education Bachelor’s degree preferred.

Travel

- Minimal

Location –

The majority of the role is remote, however occasional office presence in Madrid (Spain) e.g. for on-boarding purposes will be required.

EEO Statement / Non-agency Disclosure We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups,



to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. Unless explicitly requested or approached by SS&C; Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment.

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Escribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por: afterhours customer success manager (german speaking) - (3:00pm - 11:00pm cet) [m-060]