Advisor, Admissions Undergraduate (Temporary)

IE University; Madrid; Presencial; EUR 28.000 - 35.000; Jornada completa

Descripción de la vacante

A leading educational institution in Madrid seeks an Admissions Advisor (Temporary) to deliver excellent customer service to prospective students. Responsibilities include CRM management, supporting admission events, and ensuring a top-notch admissions experience. Ideal candidates will have a Bachelor's Degree, be fluent in English and Spanish, and possess a valid work permit for Spain. Join a dynamic, multicultural team that promotes innovative education.

Formación

• Advanced English and Spanish speaker.
• In possession of a valid work permit for Spain.
• Highly client-focused and proactive.

Responsabilidades

• Provide outstanding customer service to prospective students and their families.
• Manage admission database and track application documents.
• Support on-campus and off-campus events.

Conocimientos

Client focus

Proactivity

Communication

Process management

Team player

Educación

Bachelor's Degree

Herramientas

CRM experience

Descripción del empleo

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University's Admissions, Undergraduate is looking for an Admissions Advisor (Temporary) to join its team! Become part of a young, dynamic, multicultural team taking innovative programs to a global market. This position manages the admissions process for candidates from around the globe and supports standout candidates through the application process. This role provides an excellent opportunity to discover the world of admissions at a top university and form part of the IE Admissions team.

Why IE University? With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching. We count on high-level faculty who bring real-world experience into the classroom and foster a hands‑on approach to learning.

Our Purpose At IE University, we foster positive change through education, research, and innovation. As a transformative educational institution, we empower students to make their mark on the world. We provide them with the skills, knowledge and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime. Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education. And through diversity, we have harnessed the power of people while also understanding and embracing the importance of the humanities.

Our People At IE we are:

• People-driven
• Change Builders
• Autonomy Enthusiasts
• Communication Enthusiasts
• Knowledge Champions

We are looking for a person to join a full‑time position in Madrid, IE Tower.

Responsibilities

Your role as an Admissions Advisor will involve:

• Provide outstanding customer service to prospective students and their families, both in person and on the telephone.
• CRM management: data entry into admissions database, tracking of application documents, enrolment documents, etc.
• Primary responsibility for telephone and walk‑in enquiries.
• Pro‑active and continuous process improvement to ensure that IE students receive the very best admissions experience.
• Support and active participation in the on‑campus events (Open Days, Open Houses, School visits…) and off‑campus events (Admissions days, Fairs, etc.).
• Active support to all applicants in the admission and enrolment process.
• Support teammates as necessary to build a team‑oriented environment and contribute ideas to an innovative team atmosphere, to ensure continuous improvement, excellent experience, and an outstanding reputation of the part‑time programs team.
• Work diligently to build relationships and communicate efficiently with relevant departments and international offices across IE, to ensure the evolution of team reputation and profile.
• Availability to work one Saturday morning per 8/9 weeks.

Qualifications

To thrive in this role, you should possess the following qualifications:

• Bachelor's Degree.
• Advanced English and Spanish speaker.
• In possession of a valid work permit for Spain.
• Highly client‑focused.
• Highly proactive.
• Excellent communication skills.
• Excellent process management and continuous improvement skills.
• Strong team player.
• CRM experience preferred.

If you want to be part of this educational revolution, we invite you to apply to our dynamic team at IE University. At IE University, we actively promote equal opportunities in recruitment processes and access to employment, ensuring the absence of bias based on gender, sexual orientation, religion, age, ethnic origin, or disability throughout the entire selection process.