Administrativa Comercial Jornada Parcial

ARIMANY Selecció Talent, S.L.; Madrid; Presencial; EUR 20.000 - 30.000; A tiempo parcial

Descripción de la vacante

An international company in the EMEA region is seeking a Customer Service Representative to support customers and ensure satisfaction. The role involves managing customer inquiries, monitoring inventory, and collaborating on service improvement projects. The ideal candidate holds a degree in Industrial Management or Business Administration, has experience with SAP or similar systems, and possesses advanced Excel skills. Proficiency in English (C1) and knowledge of additional languages is a plus. This is a part-time role with a morning schedule.

Formación

• Experience in Customer Service Management and systems.
• Knowledge of products and industrial processes.
• English level C1; additional languages valued.

Responsabilidades

• Proactively manage and support customers, ensuring satisfaction.
• Coordinate demand forecasts and logistics agreements.
• Monitor and optimize customer inventory.
• Support management of incidents and service inquiries.
• Collaborate on service improvement projects.

Conocimientos

Customer focus

Teamwork

Incident management

Logistics coordination

Advanced Excel proficiency

Educación

Degree in Industrial Management, Business Administration, or related field

Herramientas

SAP

APO

IBP

Descripción del empleo

Customer Service – EMEA Region

We are partnering with an international company committed to innovation, quality, and customer service. We are currently looking for a Customer Service Representative for the EMEA region, with a strong customer focus and a desire to be part of a dynamic, multinational environment. The selected candidate will be responsible for understanding and supporting customers, ensuring their satisfaction, and contributing to their success. They will provide efficient, value-driven solutions, enhancing the service quality and helping achieve the company's key objectives.

If you are passionate about customer care, teamwork, and contributing to the success of a global organization, this is an excellent opportunity to join a well-established and growing project.

Proactively manage and support customers, ensuring a high level of satisfaction and timely responses to their needs.

Coordinate demand forecasts and logistics agreements with customers, supporting the S&OP (Sales & Operations Planning) process and associated tools (IBP, Forecast Entry).

Monitor and optimize customer inventory, maintaining appropriate safety stock levels and avoiding overstock situations.

Support the management of incidents and claims, as well as questionnaires, specification updates, or other service-related inquiries.

Maintain and update data and price lists, ensuring information accuracy and consistency.

Collaborate on customer service improvement projects at both local and regional levels.

Degree in Industrial Management, Business Administration, or a related field.

Experience in Customer Service Management and systems (ATR1 / SAP, APO, IBP).

Advanced proficiency in Excel.

Knowledge of products and industrial processes.

English level C1. Additional languages such as French, German, or Italian are highly valued.

Part-time

morning schedule.