Admin and Support Specialist

IxDF - The Interaction Design Foundation; Madrid; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global design education platform seeks a dedicated team member to enhance member support and improve internal processes. You’ll provide assistance across multiple channels, act as a brand ambassador, and collaborate with other teams to optimize user experience. Ideal candidates are fluent in English, proactive problem-solvers, and thrive in fast-paced environments. This role is fully remote and offers a chance to make a meaningful impact in design education.

Servicios

Opportunities for growth

Global team collaboration

Valued role in the organization

Fully remote work

Formación

• You thrive in a fast-paced environment and handle varying project complexities with ease.
• Helping people excites you, and you take pride in your support and problem-solving skills.
• You are resourceful and autonomous, ready to tackle new tasks efficiently.
• Attention to detail comes naturally to you, ensuring thorough task completion.
• You embrace solving unnoticed problems proactively.

Responsabilidades

• Correspond daily with members providing quick and accurate responses.
• Act as a brand ambassador in every interaction.
• Collaborate cross-functionally to enhance user experience.
• Perform general administrative tasks and project support.
• Maintain and improve documentation for internal teams.

Conocimientos

Fluency in written and spoken English

Problem-solving skills

Attention to detail

Organizational skills

Ability to work independently

Descripción del empleo

Imagine waking up each day excited for work, knowing that your efforts contribute to a global movement that impacts the world. If you’re ready for a career transformation, then we have an exhilarating opportunity for you at the Interaction Design Foundation (IxDF)!

Join us, and you won’t just be changing jobs—you’ll be elevating your career on a global scale. At IxDF, we’re not just a company; we’re a movement dedicated to making high-quality design education accessible to everyone, everywhere. With team members and learners from over 100 countries, your role at IxDF will have a worldwide impact. From engaging with diverse cultures to contributing to a platform that reaches millions, your daily activities will be anything but ordinary.

Our Commitment to Our Members

At the core of every decision we make and every strategy we implement lies our unwavering commitment to our members—they are the fundamental reason for our existence. This profound dedication drives us to exceed their expectations at every turn. We are on the lookout for a candidate who embodies our ethos : someone who is not only exceptionally talented and diligent but who also possesses a profound empathy for our learners' needs and a relentless pursuit of excellence. Your role will be pivotal in ensuring that each member feels valued, supported, and inspired throughout their educational journey with us.

Your place in the IxDF Universe

Correspond daily with members and prospective learners

across multiple channels—email, chat, and social media—providing quick, accurate responses to their questions. You’ll troubleshoot issues, offer guidance, and ensure a seamless user experience.

Act as a brand ambassador

by upholding our excellent reputation in every interaction. You’ll communicate our mission and values clearly, taking pride in representing a global community dedicated to design education. It’s a big responsibility, but also incredibly rewarding!

Collaborate cross-functionally

with teams across the organization to improve internal workflows and enhance the platform’s user experience. You’ll be the bridge between departments, ensuring that our operations are efficient and focused on delivering the best outcomes for our members.

Perform general administrative and ad-hoc project support

assisting extended team members as needed. Whether it’s organizing tasks, scheduling, or helping with project coordination, you’ll ensure everything runs smoothly and efficiently.

Maintain and improve documentation

by ensuring that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed.

Shape internal processes

that directly impact engagement and key performance indicators (KPIs). You’ll analyze workflows and recommend improvements to help us provide even better services for our members.

Update our internal knowledge base

and contribute to department-wide initiatives focused on knowledge sharing. You’ll ensure that important insights and best practices are easily available to all, driving continuous improvement.

Communicate and collaborate effectively

with other teams to relay customer needs and insights. By sharing valuable feedback, you’ll help us maximize retention, improve member satisfaction, and drive growth.

Embody our values

as you are often the first point of contact for our community. You’ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions.

Take full accountability for your tasks

managing your responsibilities with independence and self-discipline. You’ll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision.

About You

You thrive in a fast-paced environment

where you handle ad-hoc projects of varying complexities with ease and enthusiasm.

Helping people excites you

and you take pride in earning their gratitude through your support and problem-solving skills.

You are resourceful and autonomous

always ready to take on new tasks and projects with a problem-solving mindset that ensures everything gets done efficiently.

Attention to detail and thoroughness

come naturally to you. You enjoy ensuring that every task is completed with care and precision.

You relish solving problems

—especially the ones that haven't even been noticed yet. Meeting specific needs of different people brings you satisfaction, and you enjoy proactively addressing challenges before they arise.

You are

fluent in written and spoken English

with exceptional writing skills, perfect grammar and an appreciation for the power of tone, brevity and microcopy.

You take full ownership of tasks

knowing what it means to see something through to completion and deliver high-quality results.

Consistency is key for you

and you stay focused even when tasks become repetitive, ensuring nothing slips through the cracks.

You are comfortable with tight deadlines

and excel at prioritizing tasks to meet them, keeping projects on track.

Resilience is one of your strengths

and when things go off-track, you bounce back quickly, offering valuable solutions to move forward.

You are highly self-disciplined

thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it.

You are located within a time zone

from Europe (UTC+0) to East Asia (UTC+8), making it easy to collaborate with our global team.

Bonus Points

You get bonus points

if the art of writing isn’t just a skill, but a passion. You find joy in crafting each sentence with care and precision.

You have a genuine curiosity about user experience (UX) design

and are interested in how it can improve the quality of life for people around the world.

You love making complex concepts accessible

and you enjoy teaching or explaining ideas in a way that’s engaging and easy to understand.

You have an exceptional talent for creating structure

and you take pride in organizing processes and tasks in a way that’s efficient and clear.

What We Can Offer

A highly valued role

: Many organizations undervalue admin and support employees, but at IxDF, you’ll be joining one of our most valued and cherished teams. Your contributions will be recognized as essential to our success.

Opportunities for growth and impact

: At IxDF, you’ll have room to grow professionally while making a real difference. You’ll contribute to projects that directly impact our global community, adding value to the educational experience of thousands of learners.

A Global, Purpose-Driven Team

– Work alongside passionate professionals from all over the world, united by a common mission.

Engagement with a Thriving Global Community

– You’ll have the opportunity to support and interact with our local groups, educational partners, and community initiatives

• Whether it’s helping organize

IxDF Local Groups

, facilitating partnerships with educational institutions, or engaging with our vibrant design community, your work will contribute to a stronger, more connected global network of UX professionals and learners.

full-time position

within a fully remote organization. Daily

video-based collaboration

with your colleagues from elsewhere on the planet, and you’ll get to meet up on team trips every year.

A work culture with no

fluffy titles, political agendas and corporate drama

Your colleagues value your warm character, your strong work ethic, and the results you deliver.

Junior or senior, if you embody old-school virtues of always striving to deliver results, learn and become better every day, you'll thrive at the IxDF.

A daily mission to help impact, empower, and enrich the lives of millions of people

by creating affordable high-end design education for everyone across the planet. It’ll be yours too.

A company

where the distance between idea and execution is minimal.

We’re a highly agile organization with

zero bureaucracy or corporate politics

– and with exceptional order and efficiency

A company culture where

passion meets high performance and excellence

To help us improve the world (and yourself in the process),

you’ll need grit, strong work ethic, long-term thinking, and self-discipline. We thrive because we have a hands-on attitude and a bias towards action. You’ll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like they’ll impress you.

How to Learn More and Apply

To submit your application as well as learn more about our Work Culture and Values, please visit

Please apply as soon as you can—we’re firm believers of “the sooner, the better” and we’re looking forward to working with you!