ACES Manager, ACES

Amazon; Madrid; On-site; EUR 85,000 - 120,000; Full time

Job summary

Amazon is seeking an EU STEP ACES Manager to lead performance-improvement programs across EU operations in Madrid or Barcelona. You will partner with delivery partners, support teams, and senior leaders to translate complex problems into scalable process improvements and to drive cost efficiency and customer experience.

The role requires proven program leadership, analytical skills, and strong communication to influence across multiple organizations and geographies.

Qualifications

• Bachelor's degree or equivalent qualification in Engineering, Supply Chain, Economics or Business Administration.
• Speak, write, and read fluently in English.
• Experience defining program requirements and using data and metrics to determine improvements.
• Experience in program or project management.

Responsibilities

• Lead programs to improve AMZL, ATS, and CF processes and technologies.
• Collaborate with delivery partners, support teams, and operators across EU operations.
• Pilot new methods and processes; influence senior leadership and drive impact.

Skills

Development skills

Analytical

Program leadership

Cross-functional collaboration

Communication

Education

Bachelor's degree in Engineering

Bachelor's degree in Supply Chain

Bachelor's degree in Economics

Bachelor's degree in Business Administration

Job description

Description

This role can be based either in Barcelona or Madrid.

Amazon Transportation is one of the largest parcel carriers in the world. This requires a robust process that fully leverages delivery station and driver capacities to accomplish the scale necessary to deliver a world class customer experience.

The EU STEP (Supply Chain, Transportation Planning & Operational Excellence) ACES Manager is responsible for delivering performance improvements through their programs. This role will involve leading programs designed to improve AMZL, ATS, and/or CF processes and technologies to scale new businesses. We are accountable for influencing business-critical decisions that enable scale and deliver consistent, industry leading performance within our Amazon Transportation business. We will raise the bar on customer experience while lowering costs and supporting growth.

In this role, you will heavily focus on leading program improvements and initiatives, working in close collaboration with delivery partners, support teams, and operators, piloting new methods and processes across EU operations, leading the way in developing the future of our delivery and pick up services.

To be successful in this role you will need to have proven development skills, analytical, able to translate business problems into scalable and tangible process improvements and an influencer capable of working effectively with senior leadership across multiple organizations and geographies. You will also need to be a self-starter, proven program leader, communicator and problem solver. You will work with cross-functional teams on complex logistics problems, deal with ambiguity and advocate on behalf of the customer.

Key job responsibilities

To be successful in this role you will need to have proven development skills, analytical, able to translate business problems into scalable and tangible process improvements and an influencer capable of working effectively with senior leadership across multiple organizations and geographies. You will also need to be a self-starter, proven program leader, communicator and problem solver. You will work with cross-functional teams on complex logistics problems, deal with ambiguity and advocate on behalf of the customer.

About the team

The EU STEP (Supply Chain, Transportation Planning & Operational Excellence) ACES Manager team is responsible for delivering performance improvements through the Amazon Supply Chain and Transportation.

Basic Qualifications

• Bachelor's degree or equivalent qualification in Engineering, Supply Chain, Economics or Business Administration
• Speak, write, and read fluently in English
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in program or project management

Preferred Qualifications

• Experience working cross-functionally with tech and non-tech teams, including operations
• Experience in transportation or supply chain

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.