Account Manager

Perk; Barcelona; Presencial; EUR 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity ownership

Generous vacation days

Private healthcare or gym allowance

Life Insurance

Wellbeing program with Spring Health

Sabbatical after 5 years

Relocation support

Work from Anywhere days

Descripción de la vacante

Perk is seeking a Longtail Account Manager DACH to own a dedicated German-speaking portfolio, building lasting relationships and driving commercial outcomes across Travel and Spend products. You will balance proactive relationship management with responsive support and champion clients within Perk.

You’ll identify opportunities for expansion, upsell, and cross-selling, guiding customers through their journey and maximizing value from our platform.

Formación

• Native or advanced level of German and fluent English.
• Self-starter with strong customer focus and commercial thinking.
• Strong problem-solving skills and ability to prioritize a portfolio.
• Team player with cross-functional collaboration spirit.
• Keen to incorporate AI and tech to scale impact.
• Basic commercial acumen, able to identify growth signals in accounts.
• Motivation and hunger to learn.

Responsabilidades

• Own and manage a dedicated portfolio of longtail accounts across Perk's Travel and Spend solutions.
• Balance proactive relationship management with reactive support and inbound queries.
• Advocate for Perk with clients and advocate for clients within Perk.
• Identify growth opportunities, drive expansion, upsell, and retention.
• Guide customers through their journey and maximize platform value across Travel and Spend.

Conocimientos

German (native/advanced)

English (fluent)

Account management

Relationship building

Cross-functional collaboration

AI awareness

Growth mindset

Descripción del empleo

About the Role

At Perk, our customers' happiness is at the heart of our success. As a Longtail Account Manager DACH, you'll own a dedicated portfolio of accounts in the DACH region. You will be building lasting relationships, solving customer challenges, and driving commercial outcomes across both our Travel and Spend products.

What You'll Do

• Own and manage a dedicated portfolio of longtail accounts, serving as the primary point of contact and trusted advisor across Perk's Travel and Spend solutions.
• Balance proactive relationship management with reactive support, anticipating customer needs while responding effectively to inbound queries and issues.
• Champion Perk to your clients, and champion your clients within Perk.
• Identify and act on growth opportunities within your portfolio, driving expansion, upsell, and retention in line with company business goals, including cross-selling between Travel and Spend where relevant.
• Gain a deep understanding of Perk's products to guide customers through each stage of their journey and maximize the value they get from the platform, whether they're managing business travel, company spend, or both.

What We're Looking For

• Native or advanced level of German and fluent English.
• A self-starter who balances customer focus with commercial thinking.
• Strong problem-solving skills and the ability to prioritize across a portfolio.
• A team player, keen to collaborate cross-functionally to resolve issues and improve outcomes.
• Eagerness to incorporate AI and technology to work smarter and scale impact.
• Basic commercial acumen, comfortable identifying and acting on growth signals within your accounts.
• Motivation and hunger to learn.

What We Offer

• Receive competitive compensation and equity ownership in Perk.
• Rest and recharge with our generous allocation of vacation days plus public holidays.
• Take control of your physical health with your choice of private healthcare or a gym allowance.
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
• Join our unforgettable Perk events, including our spectacular annual summer party.
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
• Make your money go further with our flexible compensation plan.
• Focus on your family with 17 weeks' paid parental leave during your child's first year.
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
• Broaden your horizons with up to 20 "Work from Anywhere" days per year.
• Nurture your language skills with in real-life English, Spanish and Catalan lessons.
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
• Let us help you move to one of our hubs with relocation support.

The Process

1. A 20-minute screening call with our Talent Acquisition Partner
2. A 30-minute interview with one of our Account Management Team Leaders
3. A 1-hour practical assessment presentation with our Hiring Manager
4. A 30-minute in-person culture-fit interview in our Barcelona hub

AI at Perk

AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritize accounts, draft and refine outreach, handle customer interactions more effectively, synthesize information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.

We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.