24/7 Italian–English Escalation Specialist

Amazon; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading global logistics provider in Barcelona is seeking a dedicated Operations Specialist. You will manage incoming requests and coordinate operations in a fast-paced environment. Fluency in both Italian and English is essential, alongside experience in IT and operations. The ideal candidate will have strong customer service skills and proficiency in MS Office and CMMS systems. This full-time position offers the opportunity to be part of a team dedicated to operational excellence.

Formación

• Experience in a 24/7 environment.
• Experience with contractor management.
• Experience with building maintenance systems.

Responsabilidades

• Respond to and triage incoming work requests.
• Manage remote works from start to end.
• Communicate effectively with stakeholders.
• Monitor and manage refrigeration alarm systems.

Conocimientos

Fluent in Italian

Fluent in English

Customer service skills

Technical communication

Experience in IT/Operations

Herramientas

MS Office Suite

CMMS systems (Infor EAM, Maximo)

Descripción del empleo

A leading global logistics provider in Barcelona is seeking a dedicated Operations Specialist. You will manage incoming requests and coordinate operations in a fast-paced environment. Fluency in both Italian and English is essential, alongside experience in IT and operations. The ideal candidate will have strong customer service skills and proficiency in MS Office and CMMS systems. This full-time position offers the opportunity to be part of a team dedicated to operational excellence.