24/7 IT Support Engineer (L1) – Remote Options

Giesecke+Devrient; Sant Joan Despí; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global telecommunications security leader based in Sant Joan Despí seeks a Customer Support Engineer (L1) for their 24/7 operations. This role involves providing first-line technical support, managing support tickets, and troubleshooting incidents. Ideal candidates will have a customer-focused attitude, good communication skills, and the ability to work in a team. Familiarity with IT service management concepts and basic Linux knowledge is a plus. The position offers a dynamic work environment with opportunities for career development and work-life balance.

Servicios

Flexible compensation (transport tickets, training, private insurance)

Career development programs

Own canteen with affordable meal options

Work-life balance with rotation-based shifts

Formación

• Strong interest in IT and operations.
• Detail-oriented mindset and good task ownership.
• Willingness to work on a 24/7 rotating shift schedule.

Responsabilidades

• Provide first-line technical support to customers.
• Perform initial troubleshooting and diagnosis.
• Open and manage support tickets end-to-end.

Conocimientos

Customer-focused attitude

Good written and verbal communication skills

Proactive and hands-on approach

Ability to collaborate with teams

Herramientas

Linux

ServiceNow

Descripción del empleo

A global telecommunications security leader based in Sant Joan Despí seeks a Customer Support Engineer (L1) for their 24/7 operations. This role involves providing first-line technical support, managing support tickets, and troubleshooting incidents. Ideal candidates will have a customer-focused attitude, good communication skills, and the ability to work in a team. Familiarity with IT service management concepts and basic Linux knowledge is a plus. The position offers a dynamic work environment with opportunities for career development and work-life balance.