General Manager, Global Payroll & HCM Delivery

Overview

Job Title: General Manager, Global Payroll & HCM Delivery - EMEA/LATAM/APJ

Location: Europe: fully remote with business travel.

Strada is a technology-enabled, people powered company delivering payroll, human capital management, and financial management solutions to organizations globally. With over 8,000 experts and 30+ years of experience, Strada supports more than 1,400 customers in 33 countries and partners with clients at every stage of their journey.

General Manager – EMEA/LATAM/APJ HCM/Payroll is a senior leadership role responsible for driving operational excellence, financial performance, and strategic growth across the EMEA, LATAM, and APJ regions. With full P&L ownership, the GM focuses on profitability, EBITDA growth, and exceptional customer satisfaction, collaborating closely with Sales, product, and technology teams.

Key Responsibilities

• P&L Ownership: Develop and execute strategies to meet revenue and cost targets, monitor and manage all aspects of the P&L, analyze performance, and implement corrective actions.
• EBITDA Focus: Optimize EBITDA through gross margin improvements, expense control, and pricing/service optimization.
• Operational Excellence: Streamline workflows, lead continuous improvement initiatives, deploy tools to enhance SLA delivery and scalability, and foster cross-functional collaboration.
• Customer Experience and NPS: Enhance customer satisfaction and loyalty, address detractor feedback, and align improvements with high-quality experiences.
• Strategic Planning: Translate goals into regional strategies, respond to market trends, scale operations, and collaborate with product/tech to address client needs and renewals.
• Financial Management: Oversee budgeting, forecasting, and financial reporting for the regions; implement cost controls and monitor key metrics.
• Team Leadership and Development: Lead a global, hybrid team of over 4,000 employees, foster accountability and innovation, and provide mentorship.
• Compliance and Risk Management: Ensure operations comply with legal, regulatory, and ethical standards; identify and mitigate risks.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Finance, or related field. Advanced degree (MBA or equivalent) preferred.
• 10+ years of operational leadership with P&L ownership and EBITDA growth; extensive experience in the EMEA payroll and HCM space, with exposure to LATAM and APJ markets.
• Proven ability to manage large hybrid teams of 4,000+ in global, multi-market environments.
• Strong financial acumen, experience with budgeting/forecasting, process optimization (Lean/Six Sigma), and cross-functional leadership.

Benefits

Comprehensive programs and plans for health, wellbeing, retirement, leave, continuing education, and voluntary options.

Diversity, Equity, and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and strive to create a culture where everyone feels valued and supported. We welcome all individuals and are dedicated to an inclusive future.

Diversity Policy Statement: Strada is an Equal Employment Opportunity employer and does not discriminate based on protected characteristics. We provide reasonable accommodations for applicants and employees with disabilities and religious practices as required.

Authorization to Work

Applicants must have work authorization for the Employing Country without requiring sponsorship in the future. This description does not restrict management’s right to assign duties to other entities including subsidiaries, partners, or purchasers of Strada business units.