LK-983 | CRM, Customer Success & Marketing Automation Associate – Mautic Specialist

CRM, Customer Success & Marketing Automation Associate – Mautic Specialist

(Remote ‑ CET ± 4 h) This hybrid role combines hands-on Mautic expertise with multichannel campaign management and customer success coordination across clients, internal development teams, and the CEO. You will serve as both the technical marketing operator ensuring campaigns run smoothly and the face of day-to-day value delivery for our managed deliverability and profitability ESP offering.

Key Responsibilities

• Technical Operations & Analytics: Manage the Mautic stack — installations, upgrades, plugins, security. Access servers via SSH for auditing and tuning cronjobs (segments, campaigns, webhooks, backups), and fix misconfigurations such as duplicate triggers or missing workers. Execute SQL queries on Amazon Athena to validate KPIs and generate ad-hoc insights. Monitor deliverability with tools like InboxTracker, Litmus, and MXToolBox to maintain inbox placement >95%. Integrate Mautic with client websites, e-commerce, CDP, BI, and ad platforms via API/Webhooks.
• Customer Success & Coordination: Act as the primary success contact for assigned accounts — schedule stand-ups, gather requirements, translate into tickets, and track SLAs. Facilitate hand-offs between dev teams, CEO/PM, and clients. Present weekly performance reports highlighting growth metrics and next steps. Gather feedback and convert into backlog items or optimization ideas.
• Project Prioritization & Growth: Co-manage JIRA boards with the CEO, prioritize tasks to maximize ROI. Run experiments (subject-line tests, segment rollouts) and measure impact. Prospect and scope new clients fitting the profile of 10+ million emails/month.

Traits & Skills We Value

• 2–4 years in CRM/Marketing Automation, with at least 1 year as primary Mautic owner.
• Proficiency in SQL, especially Amazon Athena (window functions, partitions, cost control).
• Linux CLI skills: cron, log grep, bash scripting, with responsible use of LLM tools.
• Ability to explain technical concepts to marketers and roadmap trade-offs to executives.
• Strong project management skills, attention to detail, and a 'definition of done' mindset.
• Fast iteration, lean resource management, mastery of AI tools (ChatGPT/Copilot).
• Bonus: Experience with Optimove, Bird.com, Klaviyo, Braze, or Iterable; multilingual skills.

Stack Overview

LayerTech: Mautic v5.2.3+ (Orion+), SparkPost MTA, Amazon SES or qMail
Data: AWS S3, Athena, Tableau
Infra: AWS, Contabo, Airflow, Ubuntu 22, CloudWatch, Bitbucket/GitHub
Tools: InboxTracker, Litmus, MXToolBox, HetrixTools, EmailOnAcid, ChatGPT, Abacus.AI

What We Offer

Remote-first (CET ± 4 h) with flexible schedule. Full-time or part-time; competitive salary + performance bonus + potential stock options. Impact on brands sending over 10 million emails/month. Accelerated learning in deliverability, data, CS, and AI-driven content. Join an ambitious team valuing sanity and shareholder value.

Success Milestones (30/60/90 Days)

• 30 Days: Create a new sending domain setup, including DNS, warm-up, SES credentials, Mautic configuration, and documentation.
• 60 Days: Fully manage Customer Success for an account, achieving consistent growth in key metrics, and resolving issues proactively.
• 90 Days: Autonomously handle 3 clients end-to-end, with minimal CEO intervention, and source a new customer.

Application Process

Send your CV plus a video (≤3 min) demonstrating a Mautic or Athena success you led, such as an Athena query for bounced emails, cron improvements, or campaign wins. Email to [emailprotected]. If suitable, we will arrange a Google Meet.

About Data Innovation

We help Business, Marketing & CRM teams increase margins, traffic, revenue, and activations while reducing costs. Our stack includes Mautic, SparkPost/Amazon SES/qMail, Tableau, enriched with advanced analytics and AI models. Clients include Nestlé, Brown-Forman, Tradedoubler, Disfrutabox, Feebbo Digital, and more. We are a small, high-ownership, continuously learning team working directly with the CEO to develop new projects, delight customers, and grow the business.