CRM, Customer Success & Marketing Automation Associate – Mautic Specialist - (EN-557)

CRM, Customer Success & Marketing Automation Associate – Mautic Specialist

(Remote ‑ CET ± 4 h) This hybrid role combines hands-on Mautic expertise with multichannel campaigns and customer success coordination across clients, internal devs, and the CEO. You will be the technical marketing operator ensuring campaigns run smoothly and the face of day-to-day value delivery for our managed deliverability and profitability ESP offering.

Key Responsibilities

1. Technical Operations & Analytics
   • Manage the Mautic stack: installations, upgrades, plugins, security. Access servers via SSH to audit and tune cronjobs (segments, campaigns, webhooks, backups) and fix misconfigurations.
   • Run SQL queries on Amazon Athena (engagement_daily table) to validate KPIs and generate insights.
   • Monitor deliverability with tools like InboxTracker, Litmus, MXToolBox to maintain inbox placement > 95%.
   • Integrate Mautic with client websites, e-commerce, CDP, BI, and ad platforms via APIs and webhooks.
2. Customer Success & Coordination
   • Act as the primary success contact for assigned accounts: schedule stand-ups, gather requirements, translate into tickets, track SLAs.
   • Coordinate hand-offs between dev teams, CEO, PMs, and clients; ensure clear expectations and timelines.
   • Present weekly performance reports and gather feedback for optimization.
3. Project Prioritization & Growth
   • Co-own JIRA boards with the CEO; prioritize to maximize ROI.
   • Run experiments (subject-line tests, segment rollouts) and measure impact.
   • Prospect and scope new customers fitting the 10 MM+ emails/month profile.

Traits & Skills We Value

• 2–4 years in CRM/Marketing Automation, 1+ year as primary Mautic owner.
• Proficiency in SQL (Amazon Athena), Linux CLI (cron, grep, bash scripting).
• Ability to explain technical concepts clearly to marketers and executives.
• Strong project management skills, attention to detail, and a "definition of done" mindset.
• Fast iterating, lean resourcefulness, mastery of AI tools (ChatGPT, Copilot).
• Bonus: Experience with Optimove, Bird.com, Klaviyo, Braze, Iterable; French language skills.

Stack Overview

LayerTech: Mautic v5.2.3+, SparkPost MTA, Amazon SES/qMail. Data: AWS S3, Athena, Tableau. Infra: AWS, Contabo, Airflow, Ubuntu 22, CloudWatch. Tools: InboxTracker, Litmus, MXToolBox, HetrixTools, EmailOnAcid, ChatGPT, Abacus.AI.

What We Offer

• Remote-first (CET ± 4 h) with flexible schedule. Full-time or part-time options.
• Competitive salary + performance bonus + potential stock options.
• Impact on brands sending 10+ million emails/month.
• Accelerated learning in deliverability, data, CS, and AI-driven content.

Success Milestones (30/60/90 days)

1. 30 days: Set up a new sending domain, configure DNS, warm-up, SES credentials, Mautic, and cron; document checklist and coordinate with the client.
2. 60 days: Fully manage Customer Success for an account, achieving consistent growth and resolving issues proactively.
3. 90 days: Autonomously manage 3 clients end-to-end, with minimal CEO intervention, and source a new customer.

How to Apply

Send your CV plus a video (≤3 min) explaining a Mautic or Athena success you owned, such as an Athena query counting unique bounces in 24h or a cron job you optimized. Email to [emailprotected]. If suitable, we'll arrange a Google Meet interview.

About Data Innovation

We help Business, Marketing & CRM teams increase margins, traffic, revenue, and activations while reducing costs. Our stack includes Mautic, SparkPost/Amazon SES/qMail, Tableau, enriched with advanced analytics and AI models. Clients include Nestlé, Brown-Forman, Tradedoubler, Disfrutabox, Feebbo Digital, among others. We are a small, high-ownership, continuously learning team partnering directly with the CEO to develop new projects and delight customers.