IT Support

• Hands on support for end user workplace technology, including laptops, thin clients, and peripherals.
• Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
• Manage local stock and coordinate storage activities, ensuring accurate asset tracking and availability.
• Act as onsite "eyes and hands" to support the technical room, including basic server and networking support under the guidance of remote teams.
• Coordinate with global AZ Tech teams to ensure seamless integration and escalation of issues as needed.
• Support ad hoc IT needs, including troubleshooting and resolving first-level hardware or connectivity issues.
• Hardware Issues (AMC): End-to-end coordination with the vendor (Lenovo) for issue resolution.
• Password Management (AMC): Assistance with BitLocker, BIOS, and image-related password issues.
• Software & Network Issues (AMC/AVC): Incident management and troubleshooting.
• Software Packaging: Support with new software packaging for AVC/AMC.
• AGN Support: Assistance with SD-WAN, WiFi, LAN, and VC – including service outages, upgrades, and refreshers.
• IT Onboarding: Help with activation of licenses and necessary IT services where self service has not been successful

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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